Page 15 - Telecom Reseller MayJun 2016

May/June 2016
Telecom Reseller 15
The Telecom Management Outsourcing,
critical as it focuses organizations on de ning
speci c delivery and ful llment requirements
essential for making the correct buying
Co-Sourcing or Insourcing Decision
decision. By example, all TEM vendors
process invoices; however, each step involved
in invoice processing involves resources in
some capacity to acquire, load, code, validate,
resolve exceptions and compile invoice data
Ofor payment. Using this example, a solicitation
rganizations exploring TEM, MMS, COLWELL
the exploration process began – what is the issued to explore invoice processing solutions
EMM and other categories of telecom resource strategy for the solution? ere
without a de ned resource strategy casts a net
management vendors o en start by
are three resource models that may be used so wide that vendors not quali ed to ful ll the
identifying desired solution features and By Timothy C. Colwell, SVP exclusively or in a blended fashion to execute resource strategy are unnecessarily involved,
functions. Teams are assembled to prioritize Ef ciency First® Adoption – on telecom management work streams.
wasting time and e ort for everyone.
these attributes. en, vendors are identi ed AOTMP (www.aotmp.com)
Outsourcing means the vendor executes Before evaluation cycles are spent
and corralled for sales presentations and familiar?
against de ned work streams, co-sourcing on solution feature and functionality
sourcing events. A selection is made, a contract is approach may work just ne, but
means the vendor and the customer share requirements, solidify a resource strategy. By
is negotiated and an engagement is launched. more o en than not, precious decision execution responsibilities for de ned work moving this decision to the head-end of the
e typical launch involves a project plan for cycles are wasted during vendor evaluation streams, and insourcing means the customer evaluation process, you will be better equipped
deployment and a plan for steady-state delivery and deployment because a fundamental executes against de ned work streams.
to target vendors most likely to meet or exceed
following an established go-live date. Sound
business question wasn’t answered before
Determining the resource strategy is
your business requirements. n

Ask the

Telecom Pro

Q
:
What is CPNI and how does it
affect me as a customer?
A
:
CPNI stands for Customer
Proprietary Network Information
and it includes data such as
service type, service address,
rates and how services
are used. This information
is captured and used by
telecommunications carriers to
deliver service and to market
services directly and through
af liated third parties to its
customers. Customers may
opt out of CPNI according to
individual carrier identi ed
methods widely available on
their web sites. CPNI laws also
enable customers to require
carriers to disclose CPNI data
to any party the customer
designates, which may prove
useful when working with
consultants and third parties
that require carrier information.

Q
My carrier rejected a letter :
Dual-WAN QoS
Firewall IPv6 Ready Network VPN Management
Content Filtering
of authorization and refuses Upgrade your Router!
to work with my telecom
consultant. What can I do?
AVoice QoS, Multi WAN Redundancy, Content Filter and Network Security
Letters of authorization and :
letters of agency allow third
parties to access carrier Your company uses the Internet for everything. Vigor 2925n
information and make service WAN 1
inquires on behalf of a customer. DrayTek routers combine two or more Internet links
They may also allow third to create a faster and more secure Internet. WAN 2
parties to place orders, make
account changes or perform Content Filtering prevents loss of productivity and
other designated actions on
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the customer’s behalf. Carriers WAN 3
may have speci c forms or .
accept customer-submitted Faster data
forms, but if the carrier is Better voice
rejecting the concept of a letter . Business Continuity
of authorization altogether, Redundant Internet and more security
contact the carrier’s executive
complaints department Learn more at www.DrayTekUSA.com
immediately to seek resolution.
If that escalation fails to deliver
desired results, then ling a www.abptech.com | sales@abptech.com | 972.831.1600
complaint with the FCC may be
necessary.