Page 23 - Telecom Reseller MayJun 2016

May/June 2016
Telecom Reseller 23
Nortel Notes

Don’t Turtle PathSolutions TotalView
RUFFIN

your network
Easily Identify and Resolve
Phil Rufin
VoIP Call Quality Problems

Q : A small call center group has a in Plain-English:
department voicemail as well as
individual voice mailboxes for the agents.
They want to have the red lights show that “The call between the CEO and the VP was bad at
there’s a message for the group, but it’s
already used for the individual mailboxes.
9:35am due to a bad cable on the Finance2 switch
I tried to put the ACD pilot number on a trunk port that was dropping 6% of its packets.”
mailbox, but how do I make the light come
on for the group’s messages?
TotalView will reduce your troubleshooting time, free up
A : Yes, it is possible to make the red critical resources, and ensure great quality VoIP calls!
light come on for both the individual Run
mailboxes and for the group mailbox. The
CLS feature that you need is LMPX. It 8 7 7. 74 8 . 1 7 7 7 | www.pathsolutions.com/tr
instructs the phone to light the indicator for
either the prime DN mailbox or any other
mailbox indicators on the phone.
The mailbox you set up for the group needs
to have a message indicator number that it from all calls, or can I just keep it from Using CLBA can cause problems, though,
no one normally works but vendors go in
you can program as SCN (non-ringing) on
going out on particular calls?
because people subscribe to Call Blocking, a and out. I can’t justify putting in a paging
all of the agent phones. Put it on a shifted A
feature that doesn’t allow calls unless Caller system there, but sometimes we need
key or on an add-on module that only exists : You can block your Caller ID by using
ID comes with them. In that case, you simply to reach a vendor working in that area.
in software if you want to hide it. Once
won’t be able to call those people.
Is there a way I can use a speakerphone a Flexible Feature Code called CPP
you have the non-ringing extension on a Don’t give up there, though. There is that doesn’t require anyone to pick up the (Calling Party Privacy). I recommend you have
phone, you can add an XMWK key with that another feature that will help. If you have all phone but I can just get their attention?
the administrator program CPP with *67, or
extension on it. You should also have an caller ID blocked from your phone, you can whatever your local residential provider uses A
XMWK key for the agent mailbox since key use a Flexible Feature Code called CPPO for the similar feature. It works the same way : You’re looking for an automatic
0 is used for ACD and the extension is not (Calling Party Privacy Override). I suggest as the residential service; you dial the code, answer set. It’s easy, as long as you
technically a prime DN.
(if it hasn’t already been programmed)
then your access code and the number. You have a digital or IP phone with handsfree
Now the phone should light the red that your administrator program CPPO to have to dial the code each time you use the capability. Program the phone with AAA
indicator for either mailbox, and the agent *82, or whatever the code is locally for the service, so you are in control of the feature. (Automatic Answerback Allowed) and HFA
can look at the XMWK indicators to see similar feature from your residential phone After all, you probably don’t want to block (HandsFree Allowed) in the CLS (CLass of
where the message is.
company. To use CPPO, you dial *82 before Caller ID if you’re calling home, do you?
Service).
QIf you prefer, you can block all caller ID the Access Code and number. It cancels When you call the extension on the PDN
: I need to call out from my phone and from your phone. Have your administrator CLBA, and your Caller ID is sent normally.
(Prime Directory Number, or key 0), the
NOT send caller ID. How can I block program the Class of Service to CLBA Q
phone answers on the speakerphone on the
caller ID from my phone? Do I have to block
(Calling Line Blocking Allowed). That blocks irst ring. Then you can talk away, and they : There’s a vendor area that’s in a
Caller ID from all your calls (except 911).
can answer.
remote part of our campus where

Cutting Edge Company Displays The Key to Success in the IoT

“First-of-its-Kind” Communication
...continued from page 21
is Revolution, Not Evolution

of mobile communication. We have always
had the capabilities of recording videos
using a variety of devices. But never, M
thanks to the evolution of the smartphone, uch has been written about the IoT, and Second, many telecom companies tried to
have we had the convenience of creating the forecasted growth has every business bundle smart home services with broadband and
MEAGHER
quality content focused video in under two racing to stake a claim. It’s creating new added new services like home automation with
minutes and all within the “palm-of-our- opportunities for telecom companies to grow traditional security systems. Again, this is an
hands”. Well, that is until now!
both their enterprise and consumer businesses. attempt to revive an old business model rather by Kevin Meagher, SVP of Business Development
The online market continues to rapidly However, it could be argued, that telecom than explore something new. e appeal was for ROC-Connect (www.
expand. Globally consumers are showing
companies are making a strategic mistake when obvious as consumers typically pay $30-$50 per
a preference to engage online with video they view the IoT as evolution of the internet month for security monitoring. Unfortunately, signi cantly, Apple, Google and Microso have
and Rapport 24/7 is doing their part in rather than a revolution.
the model ignored the fact that the market for made big bets with di erent consumer strategies.
providing businesses with a state of the art e Internet is now such an integral part of people willing to pay the high contract fees is ese moves are a clear sign that the market has
platform to satisfy the consumers’ thirst our daily lives that we would struggle to imagine saturated. Telecoms will ultimately struggle to arrived for telecom companies.
for video. The Rapport 24/7 platform has life without it. To date, proliferation has largely keep up with low cost DIY models from Amazon, Ironically, many companies faced real
taken every critical step into consideration been driven by content and speed. Now we
Lowe’s and others who have used the IoT to truly challenges entering the space because the
from recording-creating, managing-storing are entering a new phase of growth where the reinvent the ways consumers can manage their technology needed to manage connectivity was,
and easy efective sharing.
everyday ‘things’ around us will be connected to homes.
in many cases, non-core. Telecom companies
“The entire process is choreographed the web.
e opportunities in the IoT are not lost, but missed an opportunity because they were well
between their unique Video Collection App is new phase of the Internet’s growth has the window of opportunity is narrowing. Many placed to o er support yet none had practical
and their Cloud-based Video Management the potential to dwarf what has gone before and companies need someone to provide the market solutions beyond hosting and selling wireless.
Console. Our App enables anyone with a be a game changer for many industries. e with the support infrastructure for the IoT, and ere were a couple of reasons.
smartphone to record short videos that proliferation of data from devices will change the telecom companies are ideally suited. Amazon, First, the telecom response to the IoT was
seamlessly are saved to the business’ way consumers interact with their environment, Microso , IBM and others are racing to ll the to try to make it t their M2M model. is is a
account providing for an endless stream
and there will be a shi in focus from the void, but Telecom companies have the advantage model that works at an enterprise level where
of short video to be considered for
physical attributes of a product towards the of having the technology and the market there is less sensitivity to cost, but the idea of
digital marketing campaigns” says Steve services that connectivity and apps enable.
position. However, telecoms need to become putting modems into every device was wholly
Santorsola CEO of Rapport 24/7. The In the mass market, everyone now has a play in aggregators and enable their customers to deploy unrealistic. Whilst telecoms continue to push
future of video is now and Rapport 24/7 has the IoT with their smart home o erings. Retailers apps that consumers can use to pull together all M2M, the market has quietly morphed toward
a key tool every business needs to manage like Lowe’s, Home Depot, Best Buy, Amazon and the things they want to manage into one user simple hubs that manage connected devices and
their overall digital image right from the others, have started to o er their own solutions interface. If telecoms do not ll this gap, other channel their data at no cost over broadband to
palm of your hand. ■
and compete with the major service providers businesses will; ultimately, they will gain control cloud platforms where it is aggregated to and into
More at www.rapport247.com
such as AT&T, Comcast and TWC. More
of the consumer relationship. ■
services.