Page 16 - Telecom Reseller May-June 2017

16 Telecom Reseller
Veracity Networks Launches Cloud Contact Center O ering Powered By BroadSoft
May/June 2017
Veracity business customers gain access to a ordable BroadSo Business CC-One contact center cloud o ering that integrates seamlessly with uni ed communications and Salesforce capabilities
GAITHERSBURG, MD - BroadSo ,
Inc. (NASDAQ:BSFT), a global uni ed communication as a service (UCaaS) and collaboration leader, has announced that Veracity Networks, a facilities-based telecommunications provider, has selected the BroadSo Business CC-One application to power its cloud contact center o ering for business customers.
CC-ONE is an omni-channel contact
center solution that enables, and empowers, businesses to create exceptional customer service experiences, o ering a smooth migration from legacy systems to a truly uni ed, analytics-driven solution. By dynamically matching customers and agents, improving collaboration between front o ce and back o ce and optimizing resource usage across teams and systems, CC- One vastly improves business performance.
VERACITY NETWORKS has been delivering BroadSo -powered uni ed communications (UC) and call center solutions to businesses of all sizes since 2010. Utilizing the CC-One application, Veracity Networks now o ers and delivers an enhanced contact center solution with several new capabilities:
l Integration with UC capabilities – Contact center systems are typically isolated from the business’ other phone systems. e CC-One application breaks down these silos through seamless integration with BroadSo UC-One®, a mobile rst uni ed communication application. As a result, call center agents leveraging the Veracity Networks contact center o ering
have real-time voice, chat and video access to subject matter experts (SMEs) throughout the organization.
l A ordable cloud option for SMBs – It is cost prohibitive for small businesses and midmarket enterprises to implement a comprehensive
cloud contact center solution. CC-One, a SaaS o ering, reduces the costs and complexity, streamlines implementation and increases access to customers delivering a superior customer experience.
l Salesforce integration – Veracity Networks is using the BroadSo CC-One Salesforce Edition is a scalable omni-channel call center application, integrating voice, call center management, administration, routing and reporting capabilities within Salesforce.
“Integrating Veracity Networks’ solution with BroadSo Business’ CC-One and UC-One applications creates a signi cant di erentiator from other market solutions, forever changing the paradigm of separately procuring and implementing contact center and uni ed communications – a prospect too
costly and complex for the typical SMB,” said Drew Peterson, Chief Revenue O cer, Veracity Networks. “BroadSo is a leader in the industry with its cloud experience and market share, and Veracity is thrilled to launch an a ordable and customizable contact center o ering allowing us to serve SMB customers, with the exibility to move upmarket to meet enterprise requirements.”
According to research by ICMI, 40% of customer support calls require assistance from an expert. Getting the right expert to the right customer call in the least amount of time is critical for all contact centers. CC-One provides sales and service contact centers of any size
the ability to optimize their performance with dynamic, intelligent analytics.
“As a native cloud solution, CC-One lowers the cost of ownership for contact centers, replacing the need for expensive, complex
and in exible on-premise systems and can also easily be integrated with existing on- premise systems and outsourced contact centers to support hybrid environments and a graceful migration of premises-based agents to a cloud solution,” adds Arnab Mishra, vice president, BroadSo Contact Center. “Veracity Networks shared our commitment to bringing next generation cloud solutions to market
that transform business and contact center operations.”
For additional information, visit www. BroadSo .com and www.veracitynetworks.com. n
Pexip Joins Quicklaunch Solution Provider Program
for Collaboration Platforms
Pexip®, an award-winning vendor of video conferencing and collaboration technology, and UC Workspace, a leading provider of next-generation meeting room solutions,
have announced that Pexip has joined the Quicklaunch Solution Partner Program (QSPP) as a Collaboration Platform Provider. QSPP provides a unique framework for delivering multiplatform collaboration experiences across customer environments.
e QuicklaunchTM application is a meeting room interface that provides multi-platform integration to transform any PC into an easy
to use one click meeting space. Quicklaunch was designed to streamline and enhance the complicated collaboration experience and improve productivity during every phase of a meeting. It provides the simplicity and security of a meeting room appliance with the power and exibility of the PC. It is everything you need for end-to-end better meetings in one application.
“Our goal is to make it as easy as possible
for users to join a video conference with an enhanced end-to-end meeting experience,” said Angela Hlavka, Founder and Principal of UC Workspace. “Partnering with Pexip provides users the ability to utilize the power of Pexip with one touch join from Quicklaunch. Additionally,