Page 13 - Telecom Reseller August-September 2015

August/September 2015
Upgrade your Router Telecom Reseller 13

Voice QoS, Multi WAN Redundancy, Content Filter & Network Security

Call ABP at 972-831-1600 to discuss your application. www.DrayTekUSA.com

How to Help
TELECOMReseller

Customers Locate

.com
‘Undiscovered

MERCER

by Ken Mercer, Vice President THE NEWS SOURCE FOR
at TBI (www.tbicom.com)
UC•UCAAS•CLOUD AND COLLABORATION

H
ow can I save my customers money
on the things they don’t know they are
paying for in addition to the things
they want?”
his is a question agents should be asking
themselves as they are trying to meet the
technology needs of their business customers and
strengthen their relationships.
In an industry where aggressive competitors are
constantly trying to hook your customers with
new and enhanced technology services, you can
gain a leg up by serving as the voice of reason to
your customers and helping them become more
educated consumers. How?
he truth is that many businesses have little
or no idea of what they currently have in their
IT arsenal and this can result in signiicant and
unnecessary spending. Aside from the inancial
burden unchecked IT spending can place on
a business, security is also a major concern.
Without complete knowledge and control of
IT service and equipment use, there’s a strong
chance that any security plan crated to protect
a business from hacks, intrusions, viruses and
more, has more than a few weak links. A business
simply can’t protect what it doesn’t know exists.
Before your customer makes his next IT or
telecom purchase, do the legwork to take stock of
what he’s already got. By putting in the efort on

MERCER continues on page 16 ››

Top 8 Considerations

When Looking for

a Cloud Services

Provider

PATTERSON

By Pat Patterson, Director of Services Marketing for Avaya
M
y recent blog on the top 12 reasons
to invest in the cloud generated a
lot of interest, and so I wanted to
continue the discussion on this hot topic.
I reached out to our wealth of Avaya cloud
experts for insight, and the result is the following
guest blog by my colleague, Bob Camel. he
article details a recently-developed online
calculator designed to help executives evaluating
uniied communications and contact center
management through the cloud, and suggests
the top eight questions to ask when looking for a
cloud services provider:

PATTERSON continues on page 15 ››