Page 13 - Telecom Reseller MayJun 2015

May/June 2015
Telecom Reseller 13

Phases to
TelecomReseller
Technology
TM
Interaction 20
Pervasive
Reseller
UCNetworks
Collaboration
Ruin 27

AUDIN
Colwell
The Voice of Uniied Communications and Collaboration
19
by Gary Audin – Note: This blog was
The Voice of Uniied Communications and Collaborations
originally posted at www.nojitter.com
C
ollaboration is a term that is oten
used. We hear it as part of the Uniied
ixoNN
Communica
tions (UC) suite of
capabilities. Collaboration technologies are a
tool set. Efective collaboration requires behavior
Off-sit,outof
and attitude changes bythe usersandbusiness
mind? Not so process changes for the enterprise.
fast: On-site power with
Deining collaboration
cloud services
he BusinessDictionary.Com http://www.
businessdictionary.com/deinition/collaboration.
By Duston Nixon, Marketing Communications Specialist,
html deines collaboration as:
M
Minuteman UPS
1. General: Cooperative arrangement in which
two or more parties (which may or may not have
oving telephone systems, serv-
ers, and data storage offsite has
any previous relationship) work jointly towards a
common goal.
become a top priority for busi-
nesses of all sizes, usually with a hefty list
2. Knowledge management (KM): Efective
of requirements to ensure reliability.
method of transferring ‘know how’ among
The feeling is often out of sight, out of
individuals, therefore critical to creating
mind once these services have been acti-
and sustaining a competitive advantage.
vated. The reality, however, is that they are
See Engage Cloud at:
Collaboration is a key tenet of KM.
only as reliable as your own infrastructure.
Enterprise Connect 2014 3. Negotiations: Conlict resolution strategy
How can you ensure a steady link to your
Booth 401
that uses both assertiveness and cooperation
cloud? It starts with reliable power.
March 17-20, 2014
Orlando, FL
AUDIN continues on page 16 ›› A Strong Connection Begins with
Strong Power
How Is The Channel
Cloud-Based Call Recording & WFO Ideal for All cloud services, no matter how reli-
able, depend on a simple internet connection
B
g the Perfect
a
t
t
l
i
n
SaaS and Other Hosted Service Providers
See N
IXO
N
,p
a
ge
26
IT Service Storm
Lewis
One of today’s hottest trends in SaaS is the growing ranks of with On-Demand

contact centers and businesses seeking cloud-based solutions Encrypting the Labor?
for call recording, quality management, and other workforce wave of big data
optimization (WFO) services.
1
LOMANTO
Part
TelStrat’s Engage Cloud lets you tap this highly proitable
market to upsell your existing VoIP subscribers and reach By Jonat Communic
han Lewis, director of product marketing, SSH
ations SecbuyriDtyiego Lomanto, VP of
entirely new customers. Best of all, you can do this with:
Marketing of Work Market
Whad
t inventory should be transferre
(diego@workmarket.com)
towhics
h warehouse? How are customer
• No capital or other up-front investment
Susing our website? How are the markets
• Your existing infrastructure
hrinking margins. Rising costs.
trending? Today, you can use Big Data
• TelStrat handling all implementation & system management
Intensifying competition. In many ways,
to help inform business decisions across
the current IT services market resembles
industries. The prevalence of Big Data –
Engage Cloud is highly afordable and lexibly priced, with a perfect storm. And life for today’s IT and
and its ecosystem of applications and uses
both subscription and perpetual license plans available.
uniied communication (UC) service providers
– has ballooned over the past decade. With
Your contact center and business customers are demanding has grown incredibly complicated as they try to
increasingly easy and cost-effective tools
these recording & WFO services in ever increasing numbers. weather that storm. heir mandate is no easy feat:
available to analyze – and monetize – mas-
helping deploy the right IT and cloud solutions
sive amounts of data, organizations are
for their enterprise customers and keeping them
Don’t miss your chance to generate signiicant additional rev- discovering new ways to solve problems
armed with the latest voice and data systems
and extract value.
enue with these business-critical services for no up-front cost!
needed for success in a modern world.
Traditionally, corporate staff controlled
BiIgT aDndatUa Caprpolvicidaetrios nals,o bgruatppalse wthiteh tuosuegsh of
Contact your authorized telecom equipment reseller or TelStrat for more information and a live demo!
mBaigndDateastafrohmavteheiprrOolEiMferpaatretdnetrhs.eInaapnpsefhoartve
tiolctelorseedlydconwtrnolttohethenedd-uespearretxmperniteanlcel,evel as
cwomelpl.anTiehsesucphioanseCeirssco,oAfvaByiaganDdaHtaPsweteren’t
reigsopreocuisalilnystaclolanticoenrnreqduiarebmouent tseacnudrmityanadtattehe
onset, yet as its use becomes more wide-
extensive training for their service providers.
spread organizations must take signiicant
he VARs and MSPs I work with shed even
steps to ensure that Big Data analytics’
further light on the challenges facing today’s IT
access to data is protected. And they need
providers. hey talk about pricing pressures and
to act quickly; there’s a lot of ground to
Call Recording I Quality Management I Coaching & E-Learning I Screen Capture I Speech & Desktop Analytics I Workforce Management shrinking margins. hey talk about not having
cover.
sales@telstrat.com | 972-543-3500 | www.telstrat.com
LOMANTO continues on page 20 ›› See LEWIS, page 25
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