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Development, Ribbon. “Our SBC portfolio
is designed to help carriers and enterprises seamlessly reap the benefits of new functionality
and move towards a more integrated work environment.”
To learn more, visit ribboncommunications. com and https://www.nuwave.com. n
Introducing GloCOM 5.1
London, England - It’s been 10 years since first edition of gloCOM came out and with every version, the great work and dedication behind is evident. After months of hard work, we are happy to officially announce the launch of Communicator 5.1, that responds entirely to nowadays need of efficiency and practicality.
Communicator 5.1 is the modernized successor to our global communications products. Communicator offers calls with
a single mouse click, instant chat, system real-time monitoring, managing system calls, conference calls, and much more!
One of the most evident features is its new silhouette design omnipresent throughout
the product, from the login page, to the main window and chat dialogues. Iconic functions such as Phone, Conference, Group Chat and Voicemail continue to be easily located in
the main window. Also, CRM Integration
can be performed easily as Communicator is compatible with several Customer Relationship Management solutions, such as Salesforce, SugarCRM, Zoho, Zendesk, MS Dynamics, vTiger, and Bullhorn.
The new gloCOM 5.1 also includes a Skype for Business module thought to provide integration between Skype For Business client and user’s phone system (PBXware). As long
as Communicator is installed on the PC/Mac where Skype of Business is, user Presence will be synchronized, so whenever user is on a call with ANY of his devices, including deskphone, softphone or mobile phone, Skype For Business will change it’s presence automatically. Once the call is completed, Skype presence will revert back to the previous state.
“The inspiration behind all the new features
of gloCOM 5.1. Are nothing more than our response to our customers’ feedback, insights and our own way of seeing the Communications World. On our path to unify communications, delivering products that make it easier and more efficient for all the involved, is critical. This
GSX Solutions Extends End- User Experience Monitoring
to Office 365 Teams
Get visibility on your users’ experience to understand Teams voice performance issues
BOSTON, Mass. - GSX Solutions, the leading provider of Office 365 monitoring and management solutions, has announced new Microsoft Teams monitoring capabilities.
GSX Gizmo is the only solution that enables fast troubleshooting through a complete understanding of the service delivery across Hybrid Office 365 deployments.
With GSX Gizmo, you can install Robot Users in any remote location where you need to constantly measure the exact end-user experience. Robot Users use Teams voice service exactly as a user would do, calling Office 365, collecting voice quality data as well as every network statistic. As a result, GSX provides you with comprehensive data to understand performance issues and enable fast troubleshooting.
3rd Quarter 2018
new version is intended to make bring it all as together as possible in the fewest possible clicks, too”, Denis Komadaric, Lead Developer.
Another option this module offers is the Click to dial plugin, that allows users to make regular or conference calls from Skype For Business, via PBXware phone system, using ANY of the registered devices (deskphone, softphone and mobile phone) to make the call. Users can
even make a call from Skype with a single click through the mobile network (GSM), and Skype will still show its status as “On Call” until the user hangs up on GSM. When the click to dial plugin is enabled, two options appear in Skype For Business: “Call via Communicator”, and “Conference via Communicator”. User simply selects.
To know the complete list of fixes and improvements, please visit our Release Notes (https://www.bicomsystems.com/files/ public/gloCOM-5.1.1_Relase_notes.pdf ) section and don’t miss seeing a quick view
in this video (https://www.youtube.com/ watch?v=KkCTJyh2BOo).
ABOUT BICOM SYSTEMS
Bicom Systems was the first company to deliver Open Source Communications Software as Professional Turnkey Solutions. By combining the best of open source telephony an its own proprietary software, Bicom Systems can provide enterprises with turnkey solutions that take account of the clients exact needs within a very cost-effective framework-giving CIOs the safest choice. Bicom Systems provides the resources, core development and support services to enable popular open source projects to scale into enterprise-class communications software.
ABOUT GLOCOM
Powerful desktop and mobile application specifically designed to take your business communications to a whole new level. It’s main purpose is to enhance and simplify your day- to-day communications experience. gloCOM offers High Quality Voice & Video Calls, Instant Messaging, Voice Conferencing, Files Exchange, Faxing, CRM integrations and much more
– delivered in a single application capable of supporting you at any time on any device and platform you are using. n
With this continuous, proactive monitoring by GSX you’ll be able to:
l Instantly analyze access to every Teams voice services performance and hybrid identities health statistics in any BI tool (PowerBI, GSX Analytics, Graphana, etc);
l Get Microsoft Teams voice top level business and end-user experience dashboards at the location level;
l Breach IT silos across IT departments with Teams voice service incident triage dashboards;
l Easily share your Teams voice service delivery and services analysis dashboards with your Business lines, IT departments and Microsoft.
For more information about Teams voice monitoring:
Please visit https://www.gsx.com/products/ office365-teams-voice-monitoring
ABOUT GSX SOLUTIONS
GSX is a leading provider of Office 365 monitoring and management solutions. Our products help large organizations ensure optimal end-user service delivery and ramp- up adoption. GSX Gizmo is the only solution that enables fast troubleshooting through a complete understanding of the service delivery across hybrid Office 365 deployments. With GSX you can reduce the total cost of ownership of your business-critical full cloud and hybrid deployment, while ensuring overall user satisfaction. n
Unify Square Announces New Microsoft Teams and Machine Learning Expansions for Market- Leading PowerSuite Software
Company Momentum Continues with Expanded Asia-Pacific Operations Center and New Operations Center in Lithuania to Serve Growing Global Customer Base
BELLEVUE, WA - Unify SquareTM, the leading provider of software and cloud managed services for Microsoft Teams and Skype for Business, has announced the expansion of three existing PowerSuite solutions to add reporting and analytics for Microsoft Teams — Executive Dashboard, Usage & Adoption Dashboard, and Help Desk, as well as a new machine-learning- powered PowerSuite solution called Insights Center. This software launch was made in conjunction with the parallel announcement that Unify Square has already hired initial employees for a second Lithuania office and is also doubling the size of their existing Asia- Pacific office to accommodate up to 200 total global PowerSuite Network Operations Center (NOC) managed services technicians.
“These new releases for PowerSuite have put Unify Square at the bleeding edge of the unified communications ecosystem, particularly with Microsoft Teams-centric software solutions. This is just the beginning of our long-term strategy to continue to help improve the end-user experience for meetings, chats, and calls,” said John Case, CEO of Unify Square. “Simultaneously, growing our presence
in Lithuania with the creation of our second NOC and escalating our Asia-Pacific operations will allow us to better service our expanding and wide-reaching customer base – we estimate we will double our footprint in the next year.”
POWERSUITE FOR MICROSOFT TEAMS
This week, PowerSuite launched the first of many upcoming expansions to its repertoire of Microsoft Teams services with three important solutions. These expanded services have already been rolled out by several forward-looking companies that require a single pane of glass
for simultaneously viewing both Microsoft Teams and Skype for Business performance. These offerings join PowerSuite Cloud Managed Services for Teams, Teams Transformation Services, and Teams User Adoption Services as IT teams around the globe begin to manage the transition of users from Skype for Business to Microsoft Teams:
l PowerSuite’s Executive Dashboard is an easy place to visualize the progress of active, enabled, and targeted usage for Microsoft Teams
and Skype for Business deployments. l The Usage & Adoption
Dashboard measures active usage of clients, devices, and modalities (chats, meetings, calls, etc.) versus plan in order to help track adoption and ROI.
l The Help Desk solution analyzes user and system behavior during meetings, chats, and calls to deliver diagnostic input and remediation guidance to end-user support professionals.
POWERSUITE MACHINE LEARNING GROWTH
In addition to the new Microsoft Teams solutions, PowerSuite has added a powerful net-new machine-learning-driven solution. Insights Center is a centralized hub for IT to view a prioritized list of technical and system- related problems in the environment requiring attention, along with a clear way to track progress towards resolution. Proprietary UC- CoreTM Technology algorithms and continuous machine learning detect system anomalies and surface the key user-impacting “hot spots” in the environment, allowing IT to better optimize their remediation process and thereby reduce total cost ownership.
MANAGED SERVICES EXPANSION IN EUROPE
In order to respond to the growing demand
for managed services for both Microsoft
Teams and Skype for Business, Unify Square
is building out a second PowerSuite Network Operations Center with room for up to 80 employees to open alongside the existing Unify Square developer office in Vilnius, Lithuania. According to the most recent European Innovation Scoreboard, Lithuania ranks as
one of the fastest growing innovators in the European Union.
Although located in Europe, the new NOC will carry the same 24×7 charter servicing global customers as the original Unify Square NOC in the Asia-Pacific region, which is planned to double in size this year. In addition to providing even higher levels of business continuity services, the combined locations will allow the company to expand the vitally important managed services and developer employee ranks. Those who are on a mission to change the unified communications world can view open positions at: https://www. unifysquare.com/careers/.
More at www.unifysquare.com. n Arkadin Launches Global Direct Routing as a
Service for Microsoft Teams to Deliver Greater ROI on Clients’ Office 365 Investment.
Calling plans in 24 countries complement Microsoft’s footprint and help clients realize full potential of Microsoft Teams
LONDON and ATLANTA - Arkadin, an NTT Communications company and market leader in cloud Unified Communications (UC) services, has announced the launch of Global
Direct Routing as a Service for Microsoft Teams. Multi-national corporations can now deploy Microsoft Phone System with Teams in 24 countries. Direct Routing is the latest
To find out more please visit
https://wp.me/p2Q636-tY5