Page 4 - December January 2018 2019

4 Telecom Reseller HENDRICKS
VoIP technology has a number of advantages over legacy phone systems. And now that you have an idea of how it works, let’s have a look at the benefits of VoIP for small business.
SAVE MONEY
Let’s get into the biggest benefit of VoIP straight away. Cost. With a VoIP system you could save a lot of money.
For starters, VoIP systems don’t require individual phone lines. No more huge phone bills, paying a fee for each line. And many popular features come native with VoIP,
like auto-attendants, voicemail, and call forwarding. These features cost extra with
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a traditional phone system (making your monthly bill even bigger.)
CALL QUALITY
Some die-hard legacy phone proponents will tell you VoIP quality isn’t as good as
a regular phone line. This simply isn’t
true. Sure, VoIP service requires a certain amount of bandwidth to work properly. But if you’re using the Internet for anything in your business, you need a certain amount of bandwidth.
With adequate bandwidth and a strong Internet connection, the audio quality of VoIP calls often surpasses that of traditional phone systems.
ACCESSIBILITY
In recent years, the number of remote workers has skyrocketed in the U.S. This is due in large part to techical advances. In many cases though, small businesses can’t take advantage of this model.
Purchasing extra equipment for home offices and additional phone expenses make it impossible.
Enter, VoIP. Where a legacy phone system means a physical phone line in a static location, a VoIP line is a number assigned to a user.
This means the user can make a receive calls wherever an Internet connection exists. Wherever that user many be – an airport, the library, at home, the office – if there’s Internet, the VoIP phone works. The accessibility of your staff just increased exponentially.
December 2018/January 2019
VIDEO CONFERENCING
Since we’re already talking about remote workers and accessibility, I’ll also point out VoIP’s video conferencing capabilities.
Video conferencing is not an add-on feature or upgrade. It’s already part of VoIP technology. If you’ve got a video-enabled device and you’re set up for VoIP, you can’t make as many video calls as you want. Imagine how you could grow your brand by interacting with clients face-to-virtual face.
FLEXIBILITY
Because they live in a virtual environment, VoIP systems are incredibly flexible. If you need to scale up (or down) your business quickly, it’s as simple as upping your service package and adding more users with inceased bandwidth which you may already have. Better still, adding users can typically be handled by call center managers. If not, it’s a quick job for your IT team. No need to send a service ticket or make a service call.
AVAILABILITY
VoIP has been around for quite a while
now and it’s become a trusted technology. There are many VoIP providers out there,
all providing varying levels of service and support. When you’ve decided to transition from a legacy phone system to new VoIP technology, be sure to choose a provider who will cater to your business’s unique needs. n
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There are many uses for legitimate A2P traffic – emergency notifications, corporate confirmations, etc. – but as businesses struggle to leverage this tool without spamming customers, artificial intelligence will help to deliver these messages in a more meaningful way. As content filters from the communication service providers increases in sophistication, the share will shift from lower-quality traffic to more meaningful use of A2P messages.
l Short code SMS is dead
In a text-native world, text enablement
on any telephone number especially one
that is already being used for a business is increasingly important. As customers are more likely to interact with “bot” vs. a human on these numbers, whether toll-free or local, expect more companies to enable texting to their native numbers as a more powerful and personal form of communication. In turn, we can finally send SMS short codes to pasture.
As content filters from the communication service providers increases in sophistication, the share will shift from lower- quality traffic to more meaningful use of A2P messages
l Self-procurement and deployment of services will eclipse traditional provisioning
Enterprise customers will embrace the combined experience of a global SDN providers coupled with robust CPaaS solutions that will allow near-real-time provisioning of IP ports. This will allow provisioning of voice and messaging services in minutes all without ever having to engage an internal engineer or sit on a provisioning conference call. n