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Upgrade your Router
Telecom Reseller 13
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TRR W EDUcas
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oftware fleGxiebtitlitnygaonrdgascnaizlabtiolintya. lBbuuty-in translates
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2018
CHANNEL
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The Latest
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COLWELL
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companies who need to implement compliant contact center solutions is similarly wide- reaching.
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t
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Organizational Design Determine
Telecom Management Success
Telecom
Risk Identification Simplifies
● Collaboration ● Mobility
Project Management
s
Nortel Notes
hould Ask Itself
planning and operating these integrations by setting
By Pat Patterson, Director of
theSeprlvaincnesedfoor Abjveacytaive, implementing the plan, controlling, and supervising the entire
proper security measures and policies to meet them.
RUFFIN
Every Company
The Lat
common, it’s easy to forget the risk associated
The Newsource on UC ● UCaaS ● Collaboration ● Mobility 12 Cloud Questions convenience and high usage unified communication
ELEM COLWELLRUFFIN PATTERSON
with having numerous avenues where sensitive information can change hands. Because of the
by Ken Lynch, Founder and CEO of Reciprocity Labs reciprocitylabs.com
Every Company
systems have, they can become a target for bad-actors.
ESELLER .COM EDUcasts
Employees at all levels of a company can prevent a
variety of security pitfalls when risk identification is used
S
In IT, project management is geared towards describing
the need or goal, laying out the strategies for meeting emand for cwlourdk steoravvicoeisdceoxncteineduiensgtothe budget, and
PATTERSON
D
10/15/18 11:20 AM
surge, drivecnobmypcloertpinograetaiochnsstinepteirnesvtoeldved.
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Organizational Design Determines Telecom Management Success
PAGE 23
Nortel Notes Telecom
in s how secu
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PCI Compliance in Be
By Pat Patterson, Director
Services for Avaya
PATTERSON continues on page 2
the Contact Center: Co
Don’t Let Your Client Be Fooled into Complacency
collaboration features
Global Sales at Vtohiacte4uNtielitz (www.voice4net.com)
T– Superior Sound: for reselle
Natural, rich sound with complian he PCI Security Standards Council has super wideband audio complian
established strict guidelines for compa
– Higher Productivity: leniency that accept credit card payments, settin
Busy light and advanced The ext host of developments into motion for indust
to PCI co that utilize contact centers—and consequent million b
for re–seEllnehrsanocfecdonSteacutrcietyn:ter solutions. PCI card-base compliWanicthe PmroatnedcatetedsPaarreinrgigaonrdous, fees for n
DECT Security certification and voice compliance can be debilitating, and there is l
leniency being offered to violators. subject to regulatio The extent of organizations that are subjec compani
to PCI compliance is staggering. More than contact c million businesses in the United States accep reaching.
predict se
D
security s
by 2019. emand for cloud services continues to With r
surge, driven by corporations intereste
compani in software flexibility and scalability. B
agencies, how secure is the cloud? No surprise, analyst
As we predict security products and cloud-based
cloud’s fle security services will be a nearly $9 billion m
by 2019.
a subscri
totally gr With recent high profile cyber-attacks at
cloud. Th companies like Sony and U.S. government
well-foun agencies, cloud security is in sharp focus.
solution. As we said in August, the C-suite likes the investing cloud’s flexible OpEx model (often deployed
use of the a subscription-based cloud service) but may
Accord totally grasp the implications of adopting the
more tha cloud. This can lead to well-founded (and no of 1,154 c
well-founded) fears about the security of a cl solution. As a result, many large companies a investing in the private cloud, while slowing use of the public cloud.
According to one estimate, companies wit
more than 1,000 employees use an average of 1,154 cloud-based services, “ranging from
PCI
the
Don
MELENDEZ
– Total Flexibility:
by Will Melendez,
A hub for all your people,
that
ExecutiveVicePhreositdeonftdoe audio sources and headsets
T
he P
esta
card-based payments, through online, mobil and voice communications, and are therefor subject to PCI DSS (Data Security Standards regulations. This means the market base for
re is the tcolocuodm? pNroehseunrpdrinisge,wanhaelryesths e project falls,
of
curity prpoadrutictuslanrldy cwloituhdin-btahsedbusiness objectives of ervices wyiolul brecoamneparnly.$A9 brisllkioenvemnatreknetails a possible condition or event that can either impact the
ecent higphropjreocfitlne ecgyabteivr-ealyttaocrkpsoastitively. Here are the d
es like SotnhyreaencdaUte.gSo. grioevseornf imdentified risks in IT: ut
cloud security is in sharp focus.
s
said in AlugRuisst,ktihneICnt-seugirteatlikoens the
xible OpIEntxemgroatdieoln(orftiseknfodceupsloeyseodnatshe issues that
arket
ption-baseemdecrlgoeudwhsernvipcreo)cbeustsemsaoyrnteocthnology fail to
asptheimwporlikcattoiogentshoefr,aldeoapdtiingttohethedisruptionof iscanleaedssteonwtiaello-fpoeurnadtieodn(parnodcensosteso.
ded) fears about the security of a cloud
As a result,RmisakniynlaErxgeccuotmiopnanies are
in the prEivxaetceuctlioundr,iwskhciloevselroswriensgisthaneicre within the as
public ccloumdp.any, stakeholder commitment, and not
ing to onreseosutirmceataev,aciolambipliatny.ies with
n 1,000 employees use an average
t so loud-basledRsiesrkviocfest,h“eraUnngkingofwronm oud
Even though anything can occur, not all re PATTERSON continues on page 21 ››
their
will. In spite of being defined as “unknown,”
Cont
most can be recognized by focusing on
Compliance in
h
other companies with similar projects and
assessing their progress.
a
l
ot
P
c
H
otential Risks?
t
C
ow
D
rs of contact center solutions. PCI
o
Yo
ce mandates are rigorous, fees for non-
ce can bT
linkedin.com/in/hugoroseiro/
ly, usinesse
)
ROSEIRO continuesonpage 11 ››
e
n
uS
e debilitating, and there is little
nies
being offered to violators.
ga
ent of organizathioenrsistehaotfaVreoiscuebojevcetr Internet
ries
mpliance is stagPgerroitnogc.oMl (oIrPe)thasni1n2troduced
t
p
1 ›› In IT, possible risks can be grouped into five categories.
’t Let Your Clients
Fooled into mplacency
e
r
:
s
LYNCH continuesonpage 10 ›› Can telephony
providers
MELENDEZ
survive in a
by Will Melendez,
digital age?
Executive Vice President of
Global Sales at Voice4Net
(www.voice4net.com)
CI Security Standards Council has
s accept credit card payments, setting a
fvelopmentsintomotionfboyrHinudguosRtorsiesiro,Director e contact centers—and coonfsPeaqrutneenrtslhyi,ps at
ROSEIRO
blished strict guidelines fo
r co
mpa
nie
SpeakIntelligence. Contact
through LinkedIn: https://www.
s in the UsenaimteldesSstatneds asctacteeplet ss connectivity
d paymeanctrso,stshrsoecutgohrso.nThlinise,gmloobbailliez,ation of on-
commutneilceapthionsy, amnadtcahresththereegfolorebal capabilities of ittle
PCI DSbSu(sDinaetassSaencudrhitaysSatlalnodwaerdse)nterprise to grow
ns. This mexepaonnsethnetiamllayr.ket base for t
eswhoneedCtlouimd-pblaesmedenctocnovmerpslaiatinotnshavemade 12
enter soludtiisotannscies sriemduilnardlyanwtitdoe-business transactions
t e,
but the technology not alone in doing so. Universal International Freephone Numbers
e MELENDEZ continues on page 16 ››
a
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nFeb_2016.indd 13 MELENDEZ continues on page 16 ›› 05/02/2016 20:02