Page 3 - Extra Report on Avaya Q4

4th Quarter 2019
Telecom Reseller: Extra Report on Avaya 3
Windstream Enterprise
Offers Customer Migration
Options With Avaya Cloud-
based IP Solution
...continued from page 1
UCaaS services, and IP Office is another example of the continuous strides made
to bring industry-leading solutions to
our customers,” said Austin Herrington, vice president of product management at Windstream Enterprise. “With a similar look and feel, customers will experience
IP Office’s enhanced communication and collaboration features with minimal cost or user disruption.”
IP Office benefits include an enhanced customer experience with better call routing and multi-channel options. IP Office also delivers improved connectivity for mobile and remote employees, including one-number access, powerful collaboration tools, and one app to manage both communication and collaboration functions.
Windstream Enterprise’s UCaaS solution has been added to the 2019 edition of
the IHS Markit North American Unified Communications as a Service (UCaaS) Scorecard and has been the recipient of multiple awards including TMC’s Product of the Year for three consecutive years (2017- 2019), Avaya’s prestigious 2018 Innovation Product of the Year Award, and TMC Internet Telephony 2018 Excellence Award.
In addition to OfficeSuite UC and UCaaS/ CCaaS offerings, Windstream Enterprise offers its SD-WAN ConciergeTM, Cloud Connect and industry-leading WiFi services. It also offers a range of complementary network and communications
solutions including Managed Network Security, Wavelength Services with Optical Encryption, Switched Ethernet and Fixed Wireless. Collectively, these solutions help enterprises connect, transform and elevate their business on the path to transformation.
More at windstreamenterprise.com, windstream.com and www.avaya.com. n
IP Office benefits include an enhanced customer experience with better call routing and multi- channel options. IP Office also delivers improved connectivity for mobile and remote employees
Avaya ReadyNow Private
Cloud Expands Data Centers
to EMEA and APAC Regions
l New data centres go live offering the security, privacy and flexibility of the private cloud with the agility of public cloud and local data sovereignty
l UC and CC solutions offered together in one private cloud platform
Dubai, United Arab Emirates - Avaya Holdings Corp. (NYSE: AVYA)
has announced that its private cloud
solution, Avaya ReadyNow, is now being made available with the launch of new Avaya and partner hosted data centres in EMEA and APAC regions.
Avaya ReadyNow gives enterprise customers access to Avaya Unified Communications (UC) and Contact Centre (CC) solutions delivered in a secure private cloud environment, providing enterprises with convenient and automated path to the benefits of cloud communications.
The private cloud offerings feature preconfigured, per-seat consumption and standard bundles, providing established on- premise businesses with the scalability to fit their needs – all with greater flexibility than what public cloud offerings can provide. Since Avaya ReadyNow offers the same applications that Avaya customers are currently using on-premise, they are able to achieve efficiency savings by minimizing changes to their existing CC and UC workflows and allowing a smooth transition to cloud.
This launch forms part of Avaya’s near global deployment of its virtual cloud infrastructure, with over 3.6 million cloud seats deployed to date. Avaya is a market leader with 145 million seats worldwide, making it uniquely positioned to help enterprise customers transition to the cloud at scale.
Avaya ReadyNow is delivered under
a single global delivery model across its international network of Avaya-hosted and partner data centres, providing availability in 34 countries, with consistent and predictable levels of service provided from all locations. Both a UK and a Germany-based Avaya- hosted data centre are now live, enabling enterprises based in these locations the ability to address local data security and compliance requirements.
These data centres host pre-built Virtual Private Clouds with interoperability to existing Avaya on-premise applications
and assets. The dedicated software allows Avaya customers to add customized security measures as needed and operate in a hybrid
environment, allowing customers to quickly realize the benefits of cloud. For large enterprises, Avaya ReadyNow also offers the option to add customisation on top to ensure consistent user experience and business process workflows during migration.
Ayman Majzoub, Senior Director
of Sales for Avaya Enterprise Cloud
said: “Many enterprise IT leaders
are interested in the benefits of a public cloud offering, such as an opex-based consumption model, flexibility and speed of deployment. But control and security concerns, along with the more limited manageability and customisation
Zeus Kerravala, Principal Analyst at ZK Research, said: “Cloud has become a central feature of the new operating model for digital businesses, with 80 percent of future Contact Centre deployments forecasted to be either private cloud or hybrid cloud and on-premise solutions. This is being driven by customer demand for security control over data and networks, while retaining the option to migrate to a hybrid environment. With UC and CC adoption in the cloud continuing
to grow, Avaya ReadyNow Private offers a very attractive proposition for those business leaders looking for a way to efficiently transform their communications without
Many enterprise IT leaders are interested in the benefits of a public cloud offering, such as an opex-based consumption model, flexibility
and speed of deployment. But control and security concerns, along with the more limited manageability and customisation options from upstart cloud CCaaS and UCaaS vendors, have slowed adoption for the larger requirements
options from upstart cloud CCaaS and UCaaS vendors, have slowed adoption for the larger requirements.”
“Our new delivery model and automation tools mean that Avaya ReadyNow is just that – infrastructure and packaged software can be deployed faster.
Because the standard configurations are pre-built and pre-staged, we’ve been able to reduce what might otherwise take several thousand hours of build time down to a matter of minutes. And for more advanced configurations, we can quickly have a system set up and ready to be customized for our customers’ specifications.”
having to rebuild their workflows from scratch.”
The new ReadyNow Private Cloud is just one of the many inspiring solutions that Avaya is set to bring to GITEX this year under its theme, ‘The Art of Experience’. Visitors to the trade show can see these innovations in action at Avaya’s stand, C10 in Za’abeel Hall, at the Dubai World Trade Center, from 6 to 10 October.
For further information on Avaya ReadyNow Private, visit the Avaya.com page – Private Cloud section and see ZK Research’s Buyers Guide to Cloud Communications. n
Sofia knows Avaya.
softel.com