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January/February 2016
Upgrade your Router
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Voice QoS, Multi WAN Redundancy, Content Filter & Network Security
CHANNEL
how secure is the cloud? No surprise, analysts
Telecom & Mobile
RingRx Brings Fully Integrated Phone
Less often discussed but just as important
As we said in August, the C-suite likes the complex subject, depending on myriad variables
p1-24_TR_JanFeb_2016.indd 13
05/02/2016 20:
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Services, HIPAA-Compliant Cloud CommuPnoicdatcioanstso Enterprise Healthcare Providers and Channel Partners
nal Design Determines
Nortel Notes
By Pat Patterson, Director of
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Subscribe to The Channel Daily News
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Organizatio Telecom M
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S ● Collaboration ● Mobility The security of data – and in particular
emand for cloud services continues to
scandal; or the seemingly weekly revelations
of financial institutions or consumer service
security services will be a nearly $9 billion market
providers which have had their databases
by 2019.
With recent high profile cyber-attacks at
as the security of our data, is the security of
cloud’s flexible OpEx model (often deployed as including facility size, Soergrvainceisaftoior nAvtayypae, service
anagement Success
Telecom
a subscription-based cloud service) but may not commitments, system complexity, customer
the data centres that house it. And at first
D
totally grasp the implications of adopting the glance,identifying,reviewingandprioritising requiremeemnatsn,dthfoerlicsltoguodeseornvi...cescontinuesto
Telecom Reseller 13 Every Company
June/July 2018
Telecom Reseller 9
Should Ask Itself
The Newsource on UC l UCaaS l Collaboration l Mobility
Call AB 1-1600 to discuss your application. www.DrayTekUSA.com
TELECOM
COLWELL RUFFIN PATTERSON For Ultimate Data Centre Security,
RESELLER .COM
The Newsource on UC
GE 15 PAGE 23 By Pat Patterson, Director of
TR The Latest
O Design Determines
PodcastsTage
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Nortel Notes
12 Cloud Questions
ology Alone is Not the Answer
people’s personal data – has been a hot topic
in recent months. The EU’s rollout of new
GDPR regulations; the Cambridge Analytica
T
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Services for Avaya
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Telecom
Every Company
MAQUEO
VIEIEW The Latest EDUcasts
surge, driven by corporations interested
in software flexib
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and
sca
Should Ask Itself
predict security products and cloud-based
cloud. This can lead to well-founded (and not so
Howesvuerg, ein, dreipvendbeynctorfptohreatviaornisabinletesrested
well-founded) fears about the security of a cloud m
entioneind saobftowvea,reinflmexyibviliietwy adnadtascaelnatbrielity. But
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Be Fooled into
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Complacency
is fully controlled. On the contrary, I have
PATTERSON continues on page 21 ›› witnessed unauthorised and unsupervised
at will. The failure here not being due to any
fault with the acce
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itself
pl
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that utilize contact centers—and consequently, critical systems the data centres house.
for resellers of contact center solutions. PCI However, just as with ensuring physical
ta
nt
ro
e
that accept credit card payments, setting a operators’ customers, this is non-negotiable,
host of developments into motion for industries
compliance mandates are rigorous, fees for non- security, implementing systems for fully
and voice communications, and are therefore whetherhfeorPCpoIwSecr,ucroitoyliSntagn, dmaordnsitCoroiunngc, iolrhas
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but to appropriate security protocols not being
im
by Will Melendez,
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The extent of organizabtyioWnsilltMhaetleanredeszu,bject equipment. Ensuring data centre redundancy is
million businesses in the United States accept clearly important, as is the correct installation
cardT
(www.voice4net.com)
-based payments, through online, mobile, and interlinking of redundant systems,
subject to PCI DSS (Data Security Standards) communesictabtiloisnhse.dBsuttrimctogsutiidmelpinoerstafnotrocfomallp,anies
regulations. This means the market base for on
n
n
the
often mission-
ce agatihna,tarcectehpet cpreodtiotcoalrsdapnadypmreonctesd, usertetsing a
companies who need to implement compliant thahtomstuosft dbeviemloplmemenetnsteindtoanmdoftoiollnowfoerdininduosrtdreiers
contact center solutions is similarly wide- toethnastuuretiltihzaetcroendtuanctdcaenttgeresa—racntduaclolynskeiqckusenintly,
reaching.
to afocrtiroenseilflearnsdofwchoentaicttnceeendtsertos.olutions. PCI
t
Center:
cRoemgaprldialnescse omf awnhdeatheserarteheridgoatraouces,nfteresifnor non-
MELENDEZ continues on page 16 ›› quecostmiopnliiasnhcyepcearnscbaeledoebrialitraetliantgiv,ealnydsmthaelrleeidsgliettle
sSuobjwechtetnosPeCcuIrDinSgSe(vDeantathSecmuoristtytSetcahnndiacradls)
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of acossnotcaicattceednpteorliscoielustaionndspisrosicmesislaersl,ysuwcicdes-s
canrenaocthbineg.uaranteed. After all, the best tools
in the tool box are of little value without the
MELENDEZ continues on page 16 ›› appropriate knowledge and experience to use
them. n
le
quip
c
N
Executive Vice President of
As for operational security, a standard
TDon’t Let Your Clients have redundancy capabilities fully integrated
Global Sales at Voice4Net
requirement for any modern data centre is to
(www.voice4net.com)
he PCI Security Standards Council has
in order to ensure continuous operation even
established strict guidelines for companies if disaster strikes. And for many data centre
C
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lab
by Arturo Maqueo, Regional Sales
Engineering Director LATAM,
Flexenclosure
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MELENDEZ
compliance can be debilitating, and there is little redundant facility operation is not simply
leniency being offered to violators.
a matter of installing more of the latest
m
Executive Vice President of
to PCI compliance is staggering. More than 12
a hugely complex undertaking. Initial design is
Global Sales at Voice4Net
ilit
E
y. But
PAGE 11 PAGE 15 VIEW
LWELL RUFFIN
PATTERSON
TELECOM
Technology: Strategic AssetorServiceDelivery?
hacked, are all examples most of us will be
companies like Sony and U.S. government
all the elements that a data centre must contain
RESELLER .COM
aware of.
agencies, cloud security is in sharp focus.
in terms of security would appear to be a very
The Latest
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solution. As a result, many large companies are sechuorwityseccaunrbe eisbtohielecdloduodw? nNtoosjursptrtiwseo, anreaalyss–ts
investing in the private cloud, while slowing their phypsriecdailcstesceucruirtiytyanpdroodpuecrtastaionndaclloseucdu-rbiatys.edAnd
use of the public cloud. whsielecubroityhsoefrtvhiceessewcliellabrleyadnepeaernlyd$to9 baigllrioeantmarket
According to one estimate, companies with extbeynt2o01n9t.echnology, the single most important
more than 1,000 employees use an average elemeWntitihs rtehceeenstthabiglihshpmroefinlet ocfybaperp-raottparcikasteat
of 1,154 cloud-based services, “ranging from polciocmiesp,apnrioecselisksesSaondy oanpderUat.iSn.gopvreorcnemduernets –
andagcernitciiceasl,lyc,loufdcosuecruser,itaycitsuianllsyhfaorlplofwoicnugs.them.
PATTERSON continues on page 21 ›› UnAfsorwtuensaitdeliyn, oAvuegruthste, tyheearCs-Isuhiateveliskeesnthe
macnloyuedx’samflepxliebsleofOspeEcuxrmityod–ebl o(othftepnhydseipclaolyaenddas
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05/02/2016 20:02