Page 6 - Telecom Reseller July August 2018

6 Telecom Reseller
July/August 2018
Pulsar360, Inc. Announces P360 Property Manager System
...continued from page 5
l Works on both Hosted or Premise (licensing cost is different on both)
l Must use PBX version 14 or above.
l Reservations/Booking
l Check-In
l Check-Out
l Room Transfer
l Automated Wake-up calls
l Mini-bar menu
l Restaurant menu and orders
l Billing (including taxes)
l Reporting
l Room type
l Discounts
l Maid Services
l R.A.C. – Remote Action Control URL setup– to activate/deactivate door locks and the such upon check-in and check-out
l Privileges based on user type
l Class of Service – allows for dialing restrictions
l Property Manager Access Log (provides Date/Time User and action)
With Pulsar360, Inc’s P360 Property Manager service offering, partners, and clients can now take advantage of all the features and benefits
of a Fortune 500 Hotel without the Fortune 500 price.
“We are pleased to bring this new and innovative platform to both our partners
and their customers. The launching of this platform was the result of constant feedback from our partners and their clients in the hospitality industry. With this new platform, we have once again created a service offering that is truly custom tailored to the needs of those in the Hospitality Industry. We realize that it is essential to have the very latest and best telecommunication technology, and in an industry such as hospitality where the customers’ needs come first, we wanted to provide a platform that really catered to those special needs that one might have in a hotel, bed & breakfast, inn and motel,” stated Bob Harrison, Chief Channel Officer.
For more information about the E Rate service offering:
https://www.pulsar360.com/resources/e-rate. aspx
More at www.Pulsar360.com. n
8×8 Announces General Availability of X Series
Tone’s ReliaTel Leverages Netflow Data to Deliver Deeper Visibility into UC&C Quality and Network Performance
First Cloud Solution to Integrate Voice, Conferencing, Collaboration and Contact Center on a Single Platform to Radically Transform Enterprise Communications
SAN JOSE, CA - 8×8, Inc. (NYSE:EGHT),
a leading provider of cloud phone, meeting, collaboration and contact center solutions,
has announced general availability of 8×8 X Series, the next generation system of intelligent enterprise engagement for all customer and employee interactions. Now available in the U.S. and U.K., X Series helps companies radically transform enterprise communications with one cloud solution for voice, video conferencing, contact center, team messaging and collaboration across mobile and desktop devices.
“Business leaders recognize the criticality
of staying at the forefront of customer service trends. They need to empower their entire organization to participate in customer care, which requires integrating contact center communications and collaboration capabilities with those of the broader enterprise,” said
Rob Arnold, Principal Analyst of Information
& Communication Technologies at Frost
& Sullivan. “Organizations with integrated contact center and unified communications environments, like the 8×8 X Series, will
reduce operational costs. They will gain differentiated business efficiencies and agility, ultimately leading to enhanced customer satisfaction and loyalty.” X Series has gained early adoption and success particularly across mid-market and enterprise organizations in
a wide variety of industries including retail, healthcare, manufacturing, technology, and
the public sector. “As the largest restaurant franchise operator in the U.S. with more
than 460 Applebee’s restaurants across 23
states, we needed to modernize our legacy communications infrastructure to address
the rapidly evolving way in which today’s employees and consumers interact,” said Jeffery Kent, Senior Vice President of Information Technology at Flynn Restaurant Group.
“8×8 is the ideal partner to help us move our communications to the cloud, both at speed and at scale. With X Series, we will finally have strong analytics and reporting capabilities across all locations to quickly identify trends and improve our employee and customer engagement.”
8×8 continues to expand its global footprint and recently completed a large-scale U.K. public sector deployment with the Brent, Lewisham Councils in London, and the Local Government Association. The X Series deployment replaced disparate on-premise solutions for 10,000 employees across 63 sites. “We always strive
to deliver high quality services to residents to make our boroughs the best places in London to live, work and learn, and we could only do that with a robust communications infrastructure. 8×8’s X Series meets our business needs and will help us not only improve customer experience for residents but also make it easier for staff
to work remotely,” said Prodromos Sarigianis, Head of Digital Services at Brent, Lewisham & Southwark Councils Shared Service.
The new 8×8 X Series enables organizations
to differentiate their customer experience by offering context-rich engagements, a single cloud platform for enterprise-wide collaboration, and advanced employee-customer interaction analytics capabilities. X Series uniquely transforms enterprise communications in the following ways:
• Enterprise-wide Team Collaboration
to Speed Decision-making and Issue Resolution: Companies now for the first time have an interoperable messaging system with X
Series that helps global teams connect seamlessly across more than 26 team messaging solutions, including mainstream collaboration apps like Slack, Atlassian Stride, Google Hangouts, Cisco Webex Teams, and more. For example, Slack users can now chat with Hangouts or Stride users with the X Series team messaging solution. Teams can also easily turn a chat into a phone call, a video conference or an enterprise-wide collaboration tool to speed critical decision- making and issue resolution with the new X Series.
• Data Intelligence to Optimize Scarce Moments of Customer Engagement: Customers value having issues resolved quickly, and many of them will not hesitate to take their business elsewhere if companies do not deliver. In fact,
82 percent of customers stopped doing business with a company after a bad experience (Source: Mary Meeker’s Internet Trends Report, 2017).
X Series offers a 360 degree view of customer interactions, providing the most meaningful
and relevant interaction history, such as recent voice, email, chat conversations and CRM activity records, prior to a service agent engaging with a customer. This is a paradigm shift-from customers having to repeat themselves multiple times with a service agent, to being greeted by,
“I know exactly how to help you.” With the new X Series, service agents are now armed with a single, unified view of the customer’s journey to deliver an exceptional experience.
• Predictive Analytics to Proactively Identify Opportunities and Issues that Influence Customer Satisfaction: X Series enables companies to manage all of their customer
data on a single integrated cloud platform which can then be powered by AI and machine learning to provide even more valuable business insights. With the new X Series, company leaders will now make better business decisions by proactively identifying patterns in how customers are engaging. For example, a retail company can spot peaks in store activity during certain hours of the day and increase their staffing accordingly to boost sales, or adjust their store hours to accommodate the shopping trends. The new X Series also offers detailed reporting and analytics on call quality, which tends to be a big priority for mid-market and enterprise companies.
“8×8 has been at the forefront of cloud communications, continuously innovating
how companies engage with their employees and customers to deliver exceptional customer experiences,” said Dejan Deklich, Chief Product Officer, 8×8. “With X Series, we are redefining the $40 billion enterprise communications market by giving companies the ability to integrate all of their employee communications and contact center solutions on a single cloud platform. We are helping companies make the radical shift from using multiple dispersed solutions, to a single system of engagement optimized to deliver the best employee and customer experience.”
8×8 X Series is now available in the U.S.
and U.K. with multiple plans tailored to meet different business needs, from basic cloud telephony to a completely integrated voice, video conferencing, contact center, team messaging and collaboration platform. Each X Series
plan offers increasingly powerful engagement capabilities and builds on the previous with competitive pricing. For more information
visit: http://xseries.8×8.com.
For additional information, visit www.8×8. com. n
ReliaTel Utilizes the Netflow Protocol to Expand UC Monitoring and Thresholding and Provide Graphical Flow Dashboards and Flow Analysis Reports that Speed UC&C Troubleshooting and Drive Better UC Service Optimization
ANAHEIM, CA - Tone Software Corporation, a leading provider of comprehensive unified communications and collaboration (UC&C) monitoring and management software for advanced collaboration ecosystems has announced the ReliaTel UC Service Assurance solution now incorporates Netflow-based
data analysis to drive expanded monitoring, thresholding, graphical dashboards, and extensive performance reporting. Using the Netflow protocol, ReliaTel delivers deeper insight into UC quality and network utilization based on analysis of the specific applications, users, protocols, and flow conversations that generate traffic on the UC&C network.
Networking devices from leading vendors such as Cisco, Juniper and Extreme underpin a large portion of today’s UC&C infrastructures, comprising much of the necessary transport layer for premise, hybrid, and cloud-consumed communications. An abundance of these devices are Netflow capable, providing granular metrics on UC network utilization, traffic destination, and bandwidth consumption by voice, UC
and collaboration applications. The enhanced ReliaTel NetFlow facilities now incorporate this valuable intelligence into the already robust set of deep UC and QoS metrics analyzed by ReliaTel, providing UC teams with deeper insight into
the cause of network congestion and the specific traffic competing for resources.
“The ReliaTel Flow capabilities eliminate the cumbersome burden of using command line queries to access Netflow analytics, incorporating those critical metrics within the overall context of the ReliaTel UC Service Management solution,” stated Paul Wiggins, director of UC strategies
for Tone Software. “As a result, UC teams gain much deeper visibility and are better equipped
to effectively manage the health, quality, and performance of their communications services,” he concluded.
ReliaTel’s Flow capabilities deliver proactive monitoring and thresholding based on Netflow values, providing UC teams with advance warning of developing network congestion and excessive bandwidth consumption. Using the ReliaTel dynamic graphical Flow Dashboards, UC staff can easily visualize trends for Flow volume, speed, and utilization by top IP addresses, applications, protocols, and conversations,
to better understand UC network resource conditions. Further, an extensive set of over
20 different ReliaTel Flow Reports are available
to assist teams in identifying network resource contention, capacity planning requirements, and network utilization patterns that can be optimized to better meet business objectives.
Business Opportunity for Service Providers and Cloud Providers
As demand for unified communications
and cloud communications steadily increases, Providers can readily leverage ReliaTel to better manage their UC service delivery operations, and ensure the customer experience they provide meets expectations. ReliaTel is available as a cloud-based solution, delivering full UC&C quality and service management from an economical and efficient cloud host. The ReliaTel as a Service solution benefits include rapid deployment, reduced operational overhead, and a pay-as-you-go consumption model. Further, ReliaTel provides multi-tenant support that
fits the Providers’ business model perfectly, empowering Providers to better engage their clients, win more deals, reduce churn, and increase service profits through cost effective, customizable, cloud-based ReliaTel UC service management.
For further information on ReliaTel and ReliaTel as a Service UC&C management capabilities, visit the Tone website at: www. tonesoft.com. n