Page 3 - Extra Report on Avaya Q1 2020

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proactive insights for all departments allowing l Growing user adoption to realize full ROI
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their customers to benefits including but not l Identifying new market opportunities SYNNEX Corporation
Prodoscore
D IT
Call Progress Analysis Now Rated
Partner Program
Prodoscore partners are differentiated because they are on the front-lines of innovation
exclusive to: directly requested by their customer base.
l Freeing capital by identifying excessive Interested partners should visit https://www. operational expenditures. prodoscore.com/partner-signup n
“Avaya Compliant”
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initiative to develop, market and sell
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engineers develops a comprehensive test planforeachapplicationtoverifyitsAvaya compatibility. This enables businesses to confidently add best-in-class capabilities
to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementationcosts.
Quotes:
“Our Speech Automation Suite has been available through the Select Product Program for several years, providing LumenVox partners and customers with
an easier ordering process and competitive price point. This latest testing with the Avaya Aura Experience Portal demonstrates our continued commitment to delivering reliable, natural sounding speech technology, helping our mutual customers improve customerserviceexperiences.”
SYNNEX to accelerate and simplify the delivery of Avaya cloud-based unified communications
Santa Clara, CA - Avaya Holdings Corp. (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, has announced that SYNNEX Corporation (NYSE: SNX), a leading business process services company, now offers the new Avaya Cloud Office UCaaS solution through its extensive partnernetworkaspartoftheAvayaMaster Agent program.
said Frank Ciccone, Avaya senior vice president, North America Sales. “There
is particular excitement around our new Avaya Cloud Office offer, and it is expected that customers will benefit from increased access to technology that drives positive business outcomes as well as the ease-of- doing-business they experience with Avaya and SYNNEX. We are pleased that a trusted partner like SYNNEX is working with us
to deliver Avaya Cloud Office to its partner network.”
atlgesotriinthg,mwphaeirreead tweaitmh GofoDogelveCColnonuedcPt latform’s
solutions.”
— Eric Rossman, vice president, Partners.
Developers and Alliances, Avaya
More at www.LumenVox.com and www.
Office, a world-class public UC-as-a-Service (UCaaS) solution developed by Avaya
and RingCentral as part of their recently announced strategic partnership. Avaya Cloud Office, coming in the first quarter of
president, Product Management, North America, SYNNEX Corporation. “Our dedicated Avaya cloud solutions team can assist customers in this transition and help them quickly and seamlessly deploy their
avaya.com. n Avaya Receives Customer Value
Why Join the VoIP Supply Rental Program?
Machine Learning and Natural Language
2020, is intended to provide customer’s with go to market strategy in this important and
Processing APIs, from data generated by cloud
a seamless journey to cloud-based unified communications built on the industry’s
rapidly expanding market segment.” SYNNEX sales agents can offer an
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existing solutions because customers will
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ew
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Avaya Recognized for Infusing Customer Journey Intelligence into its Wide Range
of SoluTtiohnseforflCeonxtaicbt Clentepr, rUonifigedram Communications & Collaboration
In response to changWesidnecoVnsaurmierty of VoIP Prdoisdtruibcutison(pharotneer,sS,YcNoNnEfXeirseanblceetophones, PsBucXhsa,samnindutmesoanred)SIP Trunks; desktop
behavior, the contact center industry seeks drive Avaya cloud communications solutions options; delivery, management, and support;
to adopt new technology at an increasingly through its nationwide network of sales and monthly subscription-based billing. If you are interested in joining the VoIP Supply DaaS Rental Program
SantaCwlarea,lCcAo-AmvayeasHopldaingrstCnorep.rs (NYSE:AVYA) has announced it has been
rapid pace. Businesses today struggle to agents. SYNNEX is the newest cloud Master Agent glean actionable intelligencpe lferoamsteheirmail us at vo“Dipermeantdafol@r Avvoayipa’sfulpl rpalnyg.ecofmcloaudnd requefosrtAtvhaeyaf. orm!
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of all backgrounds
various customer interactions and use
that intelligence to better meet and even anticipate customer needs, whether through self-service or live agent assist, and to similarly assist agents across channels.
“In an everchanging landscape where customer experience is a differentiator for brands, we are honored to be recognized for our commitment to enhancing and helping tocreatemeaningfulexperiencesthatmatter for our clients,” said Chris McGugan, CTO, Avaya. “This achievement highlights Avaya’s ongoing investment and leadership in applyingAItoimprovecustomerexperience with more personalized, intelligent and insightful interactions. We plan to continue to deliver Customer Journey Intelligence
to our clients through the strength of our productportfolio,strategicpartnershipsand commitment to innovation.”
solutions continues to grow, and adding
SYNNEX to the Avaya Master Agent
To learn more about Avaya through SYNNEX, email AVABusDev@westcon-na. com.
More at www.avaya.com and synnex.com. n
outbound calls, providing contact center
agents with on-screen, step-by-step guidance
throughoutthecustomerinteraction.In
awarded with Frost & Sullivan’s 2019
ranging from Salesforce
program builds on our strategy to bolster
Customer Value Leadership Award for
Rent Brands Like:
Customer Journey Intelligence, recognizing the advanced AI and other Customer
the qualified sales agents that can support that growth and address customer needs,”
Consultants to Telco
Journey Intelligence innovations that have been built into Avaya’s broad, industry-
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Agents
According to Frost & Sullivan, Avaya understands that there are numerous placeswherenewtechnologycanhavea significant impact on customer experience from the first point of contact a customer has with a business through the complex landscapeofamulti-stagecustomerjourney. Avaya’s customer experience intelligence
is highlighted in recent AI portfolio enhancements, which include real-time
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PRODOSCORE GIVES PARTNERS ACCESS TO
B
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“We are delighted to further expand “Offering products such as the Lumenvox Avaya continues to work to address the our agreement with Avaya to help our
— Edward Miller, CEO, LumenVox
We can confidently say that we have the best hardware rental program in the
Speech Automation Suite in the Avaya evolving needs of its large customer base mutual customers grow their businesses by
SelectProdinucdtPurosgtrraym.hOelpusrouDrceuvstoicmersasaSweitrhvniecweU(CDaandaCSC)crleoundtsaoluptiornosgramgivemsoyreofullrycenuabsltinogmcloeurds-batshedeunified enhance their end-customer experience provided through a global partner communications, collaboration and contact with accurate and affordablewspiedeechs-btavseadriety ofecVosoysItPemP. ThroisdinucclutdsesfAovraya Cllouwd monthlycpenateyrmsoluetniont!s,” said TJ Trojan, senior vice
lec
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customer’s entire organization. By increasing l Increasing sales performance by replicating
as a Master Agent for Delivering New Avaya Cloud Office UCaaS Solution
IT investment. workforce productivity, partners are guiding the behaviors of top performers.
par
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applications like CRM and UCaaS platforms.
Fast & Easy to Apply — One-page application
industry-leading solution to customers
Partners can continue delivering returns on
leading UCaaS platform combined with
Avaya-only capabilities including unique
featureAs,pdepvricoevinetderoWpeirtahbiinlitDyanyds servicesfullyhostedbyAvaya;contact migration tools. As an industry-leading center solutions; bundled carrier services
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leading portfolio of customer and employee engagement solutions.
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addition, with Avaya’s Intelligent Workspace
AND MANY MORE!
solution, agents have one AI-powered “single pane of glass” for intelligent communication andcollaborationmanagementthatis
personalized, intuitive, and customizable.
From hardware to service, we have
Avaya has also developed its unique
everything you need for VoIP
A.I.Connect ecosystem of partners to help
800-398-8647 | www.voipsupply.com/vs-rental-program
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