Page 3 - Telecom Reseller April-May 2019

ASperipl/tMemayb2e0r/1O9ctober 2018
TTeeleleccoommRReesseelllelerr 33
MIKE
DAMON
ALAN TOM
DAMON
ALAN PERCBYURTON
ALLISON SMPITEHRCY
TOM CROCSSROSS
THE LATEST
BURTON
THE LATEST
TECH BLOGS
PATTERSON
TECH BLOGS
TR
TR
SSUUBBSSCCRRIPIPTTIOIONNSS&&CCIRIRCCUULLAATTIOIONN SESE282t8hthStSrterete,tV,aVnacnocuovuevre,rW,WAA9896886383 CCaall:ll5: 56611-7-73322-2-233355
EE-m-maial:ilp: puubblislihsheer@r@uusesernrnewews.sc.ocomm
AADDVVEERRTTISISININGG
CCaall:ll3: 36600-260--9708 Toll Free: 800 667-
To8l9l6F5reEe-:m80a0il:-6p6u7b-li8sh9e6r5@usernews.com
E-mail: publisher@usernews.com NEWS DEPARTMENT
Please e-mail articles and press releases as
NaEttWachSmDenEtsPinAMRicTroMsoEftNWTord format to jeffowen@ EEdditiotor r&&PPuubblislihsherer GGrarpaphhicicDDeseisgignn Pltealesecoem-mreasileallretri.cloemsa.nSdugpgressteredleleansgetshais250-300 DDoouugglalsasGGrerenen––ppubulbislihsehre@r@usuesrenrenwews.sc.ocomm RRaaspspbbeerryryJJaamPPublliishiing–
MEDIA PACK 2018
atwtaocrhdms. eAnttshieneMnidcrofstohfet Warotircdlef,oprmleastetopreodvitidoer@contact
telecomreseller.com. Suggested length is 250-300 information. Do not send graphics. We reserve the
words. At the end of the article, please provide contact right to edit for content and length. For further
information. Do not send graphics. We reserve the clarification, please visit www.telecomreseller.com and
right to edit for content and length. For further
click on Submission Guidelines. Our Editorial Calendar
AAssosocicaitaetePPuubblislihsherer&&DDiriercetcotor r
oof Af Advdevretritsiisningg CCaraoroleleSSananggioiorgrgioio––cacraorolel@e@usuesrenrenwews.sc.ocomm
wwww.r.arsapspbebrerryrjyajmamppubulbislihsihnign.gc.ocom.uk
TELECOM
Tracy Titus – accounts@telecomreseller.com Amy Ralls – amyralls@telecomreseller.com
TELECOM
clarification, please visit www.telecomreseller.com and (also online) is useful for appropriate subject matter.
click on Submission Guidelines. Our Editorial Calendar (also online) is useful for appropriate subject matter.
Assistant Editor
expressed or implied in the columns of this expressed or implied in the columns of this
RESELLER
Accounting
newspaper. newspaper.
RESELLER
Amy Ralls – amyralls@telecomreseller.com Tracy Titus – accounts@telecomreseller.com
TShould you replace telephony with chatbots?
Consolidated
Get More from Your Paging System with the
Accounting
advertisers. in their advertisements, nor do they advertisers. in their advertisements, nor do they
Operations Manager & Assistant Editor
assume responsibility for statements or opinions assume responsibility for statements or opinions
The publishers of this newspaper assume The publishers of this newspaper assume
no responsibility for statements made by no responsibility for statements made by
Communications
300AE Paging Horn by Viking Electronics
Launches Next-
BOUGOURD
he way we communicate with our recovery. Hosted telephony services are via quickest way to communicate; the average person
customers has changed dramatically over
ethernet internet or a converged fibre broadband types 38-40 words a minute compared to 125-175
Generation
the years, evolving from letters to phone HUDSON, WI - The 300AE is a high power seinrcvliuced,eudsminogutnhteinsagmhearwdwirianreg iassfyuolluyrabdujussintaebslse’ wo2r5dAsEpewrhmileinustiengwohnenlythaalklfinthge. wattage.
calls to email and now website live chats. There’s weather resistant 10-inch paging horn, that is dtaotafint ientwtootrhko.se tight rafter spaces. It’sFeosrsmenotriaelitnhfaotr,mwahteionnitocnotmhes3t0o0AE,
Cloud Secure
Natasha Bougourd, Lead
way for customers to quickly and easily contact you, but with so many methods available, which
(https://www.tsg.com/tsg-it- paging systems. support)
“The 300AE is a great sounding horn that oyoveurcanhuthmroanwfonr ajunstimabmouedt iantey apnasgwinegr,saynstdem21% wanodugldeteavepnlebausiynfgroremsuoltn.”e–. Paul Speltz, Senior EnItg’sincleearr, VthiaktinbgusEilneecstsroesncicasn, Irneca.p significant reYwoaurdcsanbyusime tphlem30e0nAtiEngwtihthesaendyigViitkailn-figrst c8o-Omhmunoirc2a5ti/o7n0 tVoollts, but they shouldn’t come atmtphleifieexrp, eonrsuesoefathe more traditional solutions. A3rldl bpuasritnyeasmsepslmifiuerst be available on the phone fwoirthcuthsteosmameres who have urgent queries or for tohuotpseutw. Thhoest1i0ll-prefer phone calls. However, many binucshinheossrensgarreatolpyerating on outdated telephony simysptermovse,ssvtiollicdeependent on ISDN despite its uclnareitlyiaabnildityisaunsdeftuhle news that it will be retired in 2fo0r2d5i.rIenctriensgpsoonusnedtodtohwenISDN deadline, a number o l o f n b g u w s i a n r e e s h s o e s u a s e r e a mi s l a e k s . i n I t g t h e m o v e t o h o s t e d tcealnepbheounsye.d indoors and ouFtodrotohres,uanidniatlila3te0d0,AhEosted telephony is a
c h l o o r u n d s - s b h a i s p e d w i p t h h o w n e e a s t h o l e u r t i o n w h i c h e l i m i n a t e s t h e nreseisdtafonrt ftealetuphreosn. The syestem hardware. One of its key benefits is lower costs due to no capex and no maintenance costs thanks to built-in disaster experienced a breach in the last
communicatio3n00bAroEughhast iantonth-beo2a1rsdt croentatruyry with cloud hosting, maskwinitgchittmhaotraelleoswsesntthiael than ever. Not only does telephionnstyalcloermtomaudnjuicsattion provide customers with theeoapchpohrotrun’sitvyotloume have real-time, two-way cominmduenpiecnadtieont,lyitoaflso provides a personable experietnhceenfeaxvtohuorernd.bThy e many. 300AE has a 30-
Whilst live chat has high custwoamtteproswateisrfraactinogn, levels and customers are willingantdo ibsucyapfraobmle
a chatbot, implementing these osof lburtoioadncsasting shouldn’t come at the expense ovof itceelepahgoens,e communications. According tobtahcekgOroffiucnedof National Statistics, 90% of UKmhouusisce,haonldsohthaevre internet access, meaning 10% astuidllidoosnig’tn; ahlosw50e%lse will those people contact you?more efficiently
W e c a n ’ t i g n o r e t h e f a c t t h a t t h , a w n h i i t l s s t l i u t t p l e - a n d - coming online communicatbiorontshoelru, tihoenVs iakrieng seeing great results, telephomnoydisels2ti5llAaEh. iTht weith
c u s t o m e r s . A G o o g l e s t u d 3 y 0 0 f o A u E n d w i t l h l a p t r o 6 1 d % u c o e f consumers get in touchthweitshama beuvsoilnuemssevaisaaphone when they’re ready to purchase. Additionally, for urgent queries, a phone call is undoubtedly the
solution has been enhanced with new environments that will increase bandwidth throughput for an
even better customer experience.
bupsriondesuscets/c3a0n0’talei/mit themselves. To meet conVsuimkinergdEelmecatrnodnsi,cbsuesningeinsseesrsmaunsdt not only hamveananufoanctliunresporevsern5c0e0, bsuetcubreitayvainladble to speak toconmlimneuwnihceathioenr tphraot’dsuvciatsainsutphpeoUrtSaAg.ent on live chPartodrucchtastibnoctlsu. dThe Ee mcoenrcgerncyarPohuonndetsh, eElnatrteyr is thSayt sctheamtbso, PtsaagriengstIilnltevrofalvciensg, ManadssthNeorteiffiocraetwioonn’t beSaybstlemtos,aHnsowtleirnaelPl chuosntoems, Aeruqtouderiaieles,rsw, hich coEunldclloesauvreetshaenmdfmruosrtera. tIenda. ddition to their
Thexteesnesoivnelianneaclomg lminuen, Viciaktinong omffetrhsoads, holawregveesre, lsehcotuiolndno’tf cIoPmperoadtuthctesetxhpaetnasre oSfIP telceopmhopnlieancto.mBmasuednicnatHiound.sHonos, tWedistceolenpshino,ny wiVlliaklilnogw’sbleugsainceysosefsretoliasbaivleitymaondeyeloencttrhoinsic traindnitoiovnaatilosnolsuptaionns,5t0h+anykesartos.tVhiekeinragdbicuaitlidosn of capreoxdcuocststahnadt abrueildt-eisnigdniseadsteorlraesctoavnedryt.hDeyigital tranlsofoorffmeartmionan, tyhoefutsheiorfpterochdnuocltosgwyitho improve p r E o n c e h s a s n e s c , e c d u Ws t o e ma t h e r e r e x P p r e o r t i e e c n t i c o e n a . n O d ff u e l r t i i mn g a t f e r e l y e prloiffietaimbileitpy,roisdaucchtiseuvpabploeritnthsoeymaalsnoybwaacyks.their Byparoddoupctitnsgwaitmh iaxtowfot-ryaedaitriolinmailtaenddwmarordanertny.
c o F m o mr m u n o i r c e a i t n i o f n o r t m o o a l t s i , o a n n , d p l p e a a r s t e i c v u i s l a i t r : l y w u w s w i n . g clovuikdi-nbgaesledctprohnoinces.scyosmtemns, business can respond to customers quicker and more efficiently whilst saving money rather than increasing outgoings. n
sophisticated in how they attack a business’ network and data, it’s critical to have preventative measures in place
mitoigamteitihgeasetefatchtoersr,isthkeoinf sdtaltlatieoxnpoof souuren,d pabnerelinagc,hseusnashnaddnesoonrcotmheprlrioaonmcem. odifications miCghotnbseonliedcaestseadryCtomgemt tuhenimcaotstionust ohfatshe UC tecahdnvoalongcyeydocuapreapbriolivtideisnign. Irnisakdditsiocnovtoerthye, phdysaitcallsopsascep,rtehveeconmtipoannayncdulatudrveashnocueld be cotnhsirdearetdp, rpoatrteicutliaornly, ghievlepninregmboutesitnelewssoerksing emtpolomyeaeisnhtavine dcioffmerpenlitaneceedswthailnelocally woprrkeinvgeenmtipnlgoydeaesta– lfeoar kbsotahnadudbiuosaindesvisdeo codnsisidreurpatiionns.with a cloud-delivered
T d a e k p e l t o i m y me t e o n t e t s . t : M a k e t i m e t o u s e a l l t h e
s y s t e B ma s c ko en c d e b i ny s Ct a ol l ne d s oi n l i t d h a e t o e ffid ’ c s e , A b d e vf o a r ne c e d theSceursvtiocmeesrToeratmhe,irbeumsipnloeysesees.sNcoatnhitnrguist moCroe nfrsuostlridataintegdthCanomfinmdiunngiocuataiobnrsanfdo-rnew
c o s l l a e b c o u r r a i t t i y o n a s n p d a c b e u i s s i n n o e n s - s f u c n o c mt i o m n a u l n o i n c a d t a i y o o n n s e . Aftneeretedsstinsog itshceoymcpalentemd,acionntsaidinerfoacstuasgeodnroll- o u e t x o e f t c h u e t Ui n C g s t y h s e t e i mr d t a o y a - s t mo - a d l l a n y u mo p b e e r r a o t f i u o s n e s r s .
More at www.consolidated.com. n HOKE continuesonpage 7 ››
Enhancements provide
should you choose?
Chatbots and online live chat are considered the
businesses with greater
most modern communication methods, with live
bandwidth throughput,
chat consistently coming up trumps in surveys. Over half of customers would prefer to chat to
Applications Writer at TSG
nogettingawayfromthefactthatyouneeda designedtoworkefficientlywithavarietyof HWoshtendutesledphwointhy2s5eeVsoartr7a0dVitiaomnpalimfieertsh,othdeof covmismit:uhnttipcast:/i/ownwmwe.tvhikoidnsgfeolerccturosntoicms.ecrosm, /
new security review to
a person in real-time online over a phone call a(HsasrreissRseserairschk); what’s more, it’s the channel with the highest customer satisfaction rating at 73% (Econsultancy). It’s so prolific that it’s now
unusual to see websites without live chat options. According to experts, chatbots are not only the
MneAxTtTstOepOuNp,fIrLom- Clivoencshoaltidbautearde the future of
Ccuosmtomuerncicoamtmiounnsic(aNtiAonS.DGAaQrtn: CerNhSasLe),stimated
a t h l e a t a 8 d 5 i n % g o b f r c o u a s t d o b m a e n r d i n a t e n r d a c b t i u o s n i s n w e i s l l s i n v o l v e
ccohmatbmoutsnbiyca2t0i2o0n, smperaonvinigdethrehAaIstool won’t be
agnoninoguancyewdhietrehansybtiomlsetseoroend. EitvsidCenlocue dhas
S s e h o c w u r n e t h s o a t l , u w t h i o e n n f u o t i r l i b s e u d s e i n ff e e c s t s i v e e s l y b , c y h a t b o t s
ardesduilntginnae3w0,%gienocgreraspehiniccaolnlyvedrisvioenrsethan other
CcolomumduSneicautrioenesn. Wvirhoatn’smeonret,s6a1n%dof customers
owffoeurldinagctaivneelywchSoeocsuertiotyinLteirfaectywcilteh a chatbot
Review to provide businesses a
6 Steps for Successfully
customized report of security threats 12 months, with the cost for small
and vulnerabilities on their networks. businesses to clean up after a breach
HOKE
The Company is also expanding Cloud averaging $690,000 and mitigation
Secure to businesses in its Northern costs for middle market companies
Additionally, the
ne
o
ffered Security
UDeploying UC Systems most sophisticated security threats Communications. “It’s crucial for
New England service area. reaching over $1 million,” said Doug Cloud Secure is a fully-managed Abolt, vice president of commercial
by Ansley Hoke, Vice President,
security solution that addresses the product management at Consolidated
and threats that are traveling across
with innovative technology that businesses of all sizes to have a solid combinenisfitehdecolamtmesutnbicraetaiokntsh(rUoCu)ghs in snoavluigtaitoinginthpeslaectecthonosleocguierse, btuhteaitrthe end
securitym, anuutfoamctuarteirosnhavnedmaandaelytrteimcse.ndous nofethweodraky,st,hpercoutsetocmt cer’istsiactaislfbacutsioinewsisthatnhde
monitoring network activity for up to th1e0sduarryosu.nding environment, specific industry neeCdos,nosrorleidgualtaetodr’ys heuxrpdelersiethnecye’ldl neenegditnoejeurmsp threolupgbhu? sWinheilsesceustuonmdeersrsmtaynsdayththeeiry need a pvaurtlincuelrarbpirloitdieucstroervsearvleicde,inwotrhkewriethpothretm to fiannddtheorwighCtosnolsuotiloidnaftoerdth’seiCr lsopuecdifiSceicnudruestry a cn ad n w ho er kl p c tu hl t eu rme . m i t i g a t e r i s k .
ARneaslyezaertchhe benyvPiraolnomAelntot: ThNeetowffiocrekstructure i s fi j n u d s t s a t s h i ma t p mo r o t a r n e t t a h s a t h n e 7 t e 5 c , h 0 n 0 o 0 l o n g e y w i n u s e . Wmhaeltwhearriet bfieleschaoresiidnecnotniffieerednecevreoroyms, loud odpaeny.oAffiscceylabyeorutcsr,iomr ibnraiglshtbweicnodmowesm, thoereoffice space can present significant challenges. To
T
ntecxhtn-ogleongyfitrheawt haellpcsabpuasbinielistsiesss,tay more isnuccidesesntthartemspaottnerse. Thtime feosll.oCwoinngssotelipdsaktedp the acdovnannected tehnadnpeoveinr.tHporwoetveecrt, iUoCn saynsdtems CfoocumsmofudneipclaoytinognsUhCasysetxempesroinenthcedend users,
he soluptroiognreussniinqtuhelylasint dtecgardaet,edseveloping coumstpolemteeUr Cdaetxap,earinedncteoisrethdeuocnelysmeceuarsuitrye of
tohcrceaasitoinatlleyllfiagllesnhcoerttion mpriatcitgicaet,enoritsbkecaanudse porfotvheidtecchunsotlogmy,ebrust gbreecautseerocfothnetraoplparonadch, vinisitbalilaitiyonofanthdesiurpnpeotrtwsotrraktesg.y.
“ ThS i e x t U y C - o m n a e r k p e e t r p c r e o n v i t d o e s f a s md i z a z l y l i a n n g d a r r a y o f mpreodiucmts,-aslilzweidthbduisffienrenstssepsechiafivcaetions and capabilities. Many resellers are well-versed in
twehaimle sbuinildpinlagcleoytaol hcuesltpombuerssininesthsepsrocess. u nS tda er tr swt i at hn cd u ts ht oemi r e sr en ce ue dr si t: yT ar l i ks kt os yaonu dr
t c h u s e t o s mo l e u r t s i - o w n h t a o t i d m o p t h r e o y v r e e a t l h l y e n i r e o e d v ? e I r s a i l t l sasecsiumrpitleyasstsrtatyeinggiecso.n”nected and boosting prCooduncstoivlitdya, oter dar’se tChleorue dotSherccuornesiderations, such as long-term growth goals, concerns with
wly Lifecycle Review generates a
customized report detailing risks
ScanSource Catalyst (https://
www.scansourcecatalyst.com/)
the business’ network by passively
Even Better Together.
A powerful combination of industry-leading audio and video conferencing technology makes remote collaboration easier and more natural than ever before.
CS-700 Video Sound BarTM
uc.yamaha.com