Page 3 - Avaya Extra Q1 2019

1st Quarter 2019
Telecom Reseller: Extra Report on Avaya 3
Growth and inclusivity drive Avaya’s channel strategy for 2019
partners to take the lead on innovation. These solutions, and more, are being
demonstrated at the Avaya Partner Summit 2019, taking place in Dubai from December 4 to 5, 2018. From embedding AI and biometrics into communications workflows to creating seamless omni-channel experiences, summit visitors will find real, working solutions to the biggest business challenges that companies face.
“It is our role as a technology vendor to provide our partners with opportunities to continue growing and transforming as the market shifts. Our aim with this event is to continue in our efforts to help empower our channel partners, enabling them to realize even greater levels of growth with Avaya,” added Moubarak.
Avaya Launches
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empowering channel partners to more easily roll out cloud-based products as cloud adoption continues to skyrocket. With offerings for both the mid-market and the enterprise, Avaya’s range of cloud-based services continues to expand, and is expected to provide significant growth opportunities for both large and small channel partners in 2019.
Avaya is also leveraging its market-leading, open standards-based communications platforms to encourage and empower channel partners to provide holistic solutions to
Online Store: A
their customers. Solutions made available through the Avaya DevConnect and Avaya
A Unique One-Stop-Shop Storefront offering all Cloud Communications: CCaaS & UCaaS Santa Clara, CA - Avaya Holdings Corp.
(NYSE: AVYA) has unveiled expanded cloud communications offerings for Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) via a new storefront enabling simple online purchase and fulfillment. Only Avaya is offering this breadth of cloud solutions via a simple storefont, for retail customers in conjunction with its trusted agent and partner channel.
The store includes contact center and unified communication bundles, smart desktop
devices and other collaboration and workforce optimization solutions, making it easy for
small to medium businesses (SMB) and mid- market organizations to learn, shop, buy and manage cloud solutions and services. Avaya is now expanding its market-leading enterprise expertise in communications and collaboration to a broad market of smaller organizations eager to purchase cloud solutions online.
Avaya will be leveraging its Master Sales Agent program as one of the primary routes to market for these customer segments. Within
the new site, the Agents will enjoy robust tools to support their customers in the sales process, along with enablement tools for both this channel and their customers. The experience is seamless from easy quote management, order placement and rapid deployment. This new experience is also designed to enable more offers to be added quickly and seamlessly in the future.
“Avaya is a leader with this first time offering of both CCaaS and UCaaS solutions through an online store that makes it easy to ‘swipe and buy’ exactly what customers need, when they need it,” said Gaurav Passi, President, Avaya Cloud business group. “This latest development in our evolution as a cloud communications company continues to expand our cloud offerings, and unlock significant value for customers and partners of all sizes.”
“Today’s announcement gives Avaya a complete cloud suite that enables it to address any customer with any deployment model,” said Zeus Kerravala, Principal Analyst, ZK Research. “By making the services available through an e-commerce site, procuring the services can
be done quickly and easily enabling SMBs and mid-market organizations to start using these enterprise capabilities almost immediately.”
The storefront experience, available now in the U.S. and expanding globally beginning in early 2019, will allow Sales Agents to support end customers’ needs by instantly completing transactions from a single environment. Capabilities include:
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A.I.Connect programs, for example, bring leading technology disruptors with readily integrated technology solutions into Avaya’s channel. Through the programs, these solutions are made available to channel partners, who can use them to propose innovative, vertical-specific technologies for their customers.
Alternatively, Avaya’s open ecosystem can be leveraged by channel partners to build their own solutions. With many of Avaya’s most successful partners having built new innovations on top of Avaya’s platforms for their customers, Avaya is rolling out new tools and APIs that enable and encourage channel
Simple Swipe and
More at www.avaya.com. l Avaya Introduces New Device as a Service Offering
Buy Experience for
SMB and Mid-
Market Customers
New Subscription Option Provides Simplicity and Affordability in Upgrading Cloud Customers to the Avaya Desktop Experience
Santa Clara, CA - Avaya Holdings Corp. (NYSE: AVYA) has introduced a new Device as a Service (DaaS) offering that will enable businesses to purchase Avaya’s latest smart desktop devices on a monthly subscription basis. Similar to how smart devices are purchased in the consumer space, Avaya now provides three ways for businesses to enjoy the Avaya Desktop Experience: up front, financed, and by subscription.
Avaya’s Device as a Service offering delivers the company’s latest smart devices including the the Avaya VantageTM portfolio, the complete Essential Experience J100 series portfolio of IP Phones, and the Avaya B109, B179, and B189 conferencing devices. With the platform agnostic capabilities of the Avaya Desktop Experience, these devices can be deployed on
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have been looking forward to a DaaS solution, can now take advantage of this new offering to gain flexibility and improve operational efficiencies.”
“Our customers and partners have been asking for this and we are very excited to announce this new offer,” said Greg Pelton, Vice President, Collaboration and Devices, Avaya. “It brings a new level of simplicity to UC as
a Service (UCaaS) where customers can now enjoy the best cloud service and latest cloud devices, all on one monthly bill.”
“We are excited by the opportunity to offer customers Device as a Service purchase plans for Avaya’s desktop experiences along with cloud services,” said Jim Britton, Executive Vice- President/COO – Lantana Communications. “This will also give us the flexibility to reach
out to new customers with new innovative experiences.”
More at www.avaya.com.l
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Avaya or Non-Avaya UC platforms.
Customers can contract with terms of 1, 3, or 5
years, with longer terms offerring lower monthly prices. Customers can upgrade at any time to more advanced devices without any penalty.
“The Device as a Service (DaaS) model has been gaining traction in the UCaaS market over the past few years,” said Alaa Saayed, ICT Industry Director, Connected Work and Digital Transformation, Frost & Sullivan. “Reductions in upfront costs; simplification in device management/deployment; and improved access to innovative technologies are some of the clear benefits of DaaS. In addition to offering a wide range of modern IP devices to the market, Avaya has been visibly improving the way
its endpoints are provisioned, managed, and monitored. Avaya’s new DaaS offering provides a convenient option for businesses to acquire the company’s latest smart devices on a monthly subscription basis. Customers and partners that
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