Page 5 - TelecomReseller August-September 2017

August/September 2017
New BroadSoft CC-One Apps Enhance Cloud Contact Center Capabilities for Enterprise Call Centers ...continued from page 4
GAITHERSBURG, MD - BroadSo ,
Inc. (NASDAQ:BSFT) a global market
leader in cloud business so ware for uni ed communication as a service (UCaaS), and provider of collaboration and contact center as
a service (CCaaS), has announced signi cant enhancements to its omni-channel cloud contact center solution. e BroadSo CC-One® solution now supports workforce optimization (WFO), including quality management, workforce management and WFO analytics, as well as speech-enabled interactive voice response
(IVR). e WFO suite integrates capabilities
from Calabrio, a leader in customer engagement and analytics so ware, while the speech IVR capabilities integrates capabilities from Inference, a leading provider of easy-to-use, robust application IVR applications.
Adoption of cloud contact center solutions
have grown quickly in the last several years, as traditional on-premise call centers have been attracted to the increased agility, reliability, and on-demand scalability o ered by cloud-based contact center solutions. While cloud-based contact centers were initially adopted by green eld and smaller call centers, mid to large enterprises are increasingly adopting cloud solutions to run their contact centers consisting of hundreds or thousands of agents.
Larger contact centers have historically relied on applications from multiple vendors to power their operations. ese solutions are expensive to integrate and maintain, and create disparate data which makes it di cult to gain a complete,
360 degree view of contact center operations
and the customer experience. As a result,
these larger enterprises begin to adopt cloud solutions, and they are demanding pre-integrated, comprehensive solutions that provide broad functionality from a single vendor.
“ e CC-One application enhancements announced today by BroadSo enable customers and service provider partners to bene t from
the combination of simple, single-pane of glass administration with integrated, best of breed, time-tested applications,” said Sheila McGee- Smith, the founder of, McGee-Smith Analytics, a leading industry analyst.
e BroadSo integrated cloud-based workforce optimization suite and intuitive approach to building speech-enabled IVR applications will eliminate integration and a ordability issues, allowing small and mid-market customers to take advantage of applications that have long been popular in large contact centers.
BROADSOFT CC-ONE WORKFORCE OPTIMIZATION (WFO)
is integrated solution includes quality management analytics solutions, and can be combined with the CC-One Analyzer to give customers 360 degree insights into their data.
BroadSo CC-One Speech Enabled IVR
e IVR solution now employs advanced speech technologies like automatic speech recognition (ASR) in multiple languages, user-veri cation via voice biometrics, and natural language integration to improve end-user experience and adoption.
“ ese enhancements to BroadSo CC-One further our commitment to help enterprises of all sizes improve their contact center’s operational insights and business performance,” said Arnab Mishra, vice president, BroadSo contact center solutions. For additional information, visit www. BroadSo .com. n
Telecom Reseller 5 Jabra Unveils the VXi
Series V175 and V300 headsets, adding to Its O ce Wireless V-Series
Additions to V-Series Provide Mobile Professionals with a Range of Connectivity Options to Enhance their Productivity
Lowell, MA - Audio and communications technology specialist, Jabra, has announced the expansion of its popular VXi V-Series line of wireless o ce headsets to include the V175 and V300.
e V175 o ers single connectivity enabling o ce workers wireless freedom while on
calls from their desk phone, while the
V300 (pictured) o ers tri-connectivity for professionals that need wireless freedom for calls from their desk phone, PC or smartphone.
As calls have become increasingly complex, the ability to move around the o ce to retrieve les, for instance, and the capability to take
calls on the go has become more important than ever before. In fact, a recent study by the company found that employees empowered with wireless headsets are more than 20 percent more productive than their peers with corded solutions. With a range of connectivity options, each of the three V-Series headsets support 350- feet of wireless range with digitally-encrypted DECTTM technology, allowing employees the freedom to move, maximize productivity while on calls, and drive business forward.
Beyond their connectivity di erences, the entire V-Series o ers the same set of practical headset features including:
l Industry-best noise-canceling microphone for clear conversations
l Up to 10+ hours of talk time on a single charge l One-touch controls
l Choice of three wearing styles—headband, ear
hook and neckband
l Optional VEHS Electronic Hook Switch that
allows users to answer and end calls from anywhere in that 350-foot radius.
“It doesn’t matter what industry you work
in, organizations are constantly seeking new ways to boost productivity, which is becoming increasingly hard in our complex and mobile society,” said David Jaques, Director of Product Management. “With the addition of the V175 and V300, Jabra now o ers organizations a wide variety of headsets to meet their employees’ connectivity and productivity needs no matter where or how they work.” e V175 ($129.99) and V300 ($179.99) are available now via Jabra authorized resellers. For more information about the entire V-series, visit www.vxicorp.com/o ce- headsets/vxi-v-series-headset-system.
More at www.jabra.com. n