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Management Challenge
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e hot spot for the battle today is in team
a subscription-based cloud service) but may not platforms, which are proving quite popular
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iteration of the core technology.
cloud’s exible OpEx model (o en deployed as futures on these cloud-based team collaboration
GTT Expands Channel
anagement Success
Telecom
Services for Avaya
1-1600 to discuss your application. www.DrayTekUSA.com COLWELL RUFFIN PATTERSON
TELECOM
Call AB
park or Teams: Getting to
Podcasts
S ● Collaboration ● Mobility 12 Cloud Questions the Crux of the Matter
VVIEIEW
C
In the annals of enterprise communications,
the battle for UC supremacy between Cisco
Every Company
O Design Determines
Nortel Notes Telecom
rganizational elecom Man
T
agement Success
Services for Avaya
● UCaa
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15
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GE PAGE 23 By Pat Patterson, Director of
Organizatio Telecom M
nal Design Determines
Nortel Notes
By Pat Patterson, Director of
collaboration --
a la Cisco Spark vs. Microso
totally grasp the implications of adopting the despite themis abnedinfgoreacrlolyudasyesrvfoicretshceomnt.iRnueseus ltos
in so ware exibility and scalability. But how secure is the cloud? No surprise, analysts D SCHULTZ
security services will be a nearly $9 billion market by 2019. Beth Schultz: Editor, No Jitter
emand for cloud services continues to surge, driven by corporations interested
CHANNEL
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isco vs. Microso continues to be the central question as enterprises move
from UC to team collaboration.
Should Ask Itself
TELECOM
greatest of all times. Borne out of the old
companies like Sony and U.S. government
RESELLER .COM The Mobility
telephony vs. desktop dichotomy, the ght has
agencies, cloud security is in sharp focus. Teams-- and the stakes are high. Cisco and
and Microso will go down as one of the
With recent high pro le cyber-attacks at
predict security prod
D
uct
s an
cloud. is can lead to well-founded (and not so from a NsourJigtete, rdrRiveesenabrcyhcosurprvoerayticonsdiuncteterdestehdis
well-founded) fears about the security of a cloud pa
st spriningsboe awr athreis oeuxtib. ility and scalability. But
seleucsteionf tahme opnugbldici cleoruendt. user constituents is hardAtocc onrd.inNgetaorloynaellersetsimpoanted,ecnotms-p-a8n5ie%sw--ith
Be Fooled into
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Complacency
most of those respondents (60%) selected “three
PATTERSON continues on page 21 ›› or more” as the likely scenario within their
enterprises. Companies that have long grappled
PCI Compliance in
th
M
E
with Microso UC clients here and Cisco UC
clients there are no
do
ub
that accept credit card payments, setting a principal analyst at KelCor, reminded us during
host of developments into motion for industries
aT
in
how ytohuatiancvcoekpet tchredseitdcia redrpenayt meondtas,listeiettsi,”ng a
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that utilize contact centers—and consequently, webinar, “Cisco vs. Microso : Customizing
for resellers of contact center solutions. PCI Your Cloud UC Deployment”. But at least one
compliance mandates are rigorous, fees for non- situation does warrant a one-or-the-other
companies who need to implement compliant Kehlloysatdovfidsedv.elopments into motion for industries
contact center solutions is similarly wide- Athantuumtibliezreocfofnatcatcotrcsewntiellrsc—omanedinctonpselaqyuently,
reaching.
in fsourchreasedllecrissoiofnc,oonftaccotucresnet.eKreslolyluptiroenses.nPteCdI
L
t
e Contact Center:
now dealing with Spark here and Teams there,
as w
by Will Melendez,
ell.
Executive Vice President of
Within such organizations, one of the big
TDon’t Let Your Clients this multi-tool, multi-provider situation is
foucrormecpolimanmcenmdantidoantessfoareIrTigdoercoiusiso,nfemesafkoerrnson-
d clo
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pr
ise Connect
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nd
ud-
/ Program Co-chair, Enterprise
PATTERSON
N
Global Sales at Voice4Net
looming questions, as always, is whether
Be Fooled into
(www.voice4net.com)
he PCI Security Standards Council has tolerable. e answer, inevitably, depends
established strict guidelines for companies on your particular situation, as Brent Kelly,
C
o
m
p
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a
c
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the
y
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MELENDEZ
compliance can be debilitating, and there is little
choice, he added.
leniency being o ered to violators.
If one of your primary goals is to enable
e extent of organizabtyioWnsilltMhaetleanredeszu,bject seamless movement from one communications
million businesses in the United States accept from there to an audio conference or video
cardT
(www.voice4net.com)
Executive Vice President of
to PCI compliance is staggering. More than 12 modality to another -- IM to a phone call, and
Global Sales at Voice4Net
-based payments, through online, mobile, conference, for example -- then you’d best pick
sed
COLWELL
LWELL RUFFIN
Connect
PAGE 11
PAGE 13
PAGE 15
PAGE 23
The Latest
waxed and waned over the years with each
As we said in August, the C-suite likes the Microso are pinning their communications
_JanFeb_2016.indd 13
solution. As a result, many large companies are Ahomwonsegcuthrei4s2t2hemcelmoubde?rsNofstuhrepNrisoeJ,iattnearlysts
investing in the private cloud, while slowing their entperepdricstesaeucduireitnycperwodhuocrtessapnodndcleodudto-boausred
use of the public cloud.
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According to one estimate, companies with quabryte2r0s1o9f. respondents, at 77%, indicated that
more than 1,000 employees use an average usersWwithirnectehnetirhcigohmpraon ileschyabdert-aaptptaecdksinato
of 1,154 cloud-based services, “ranging from onecomr pmaonriesteliakme SconllyabanodraUtio.Sn. gaopvpesr.n miesnt
peracgentcaigees,rcelmouadinssecfauiriltyciosninsishteanrtp(f7o6c%us).when
PATTERSON continues on page 21 ›› lookiAngs waterseasipdoinseAsufgruosmt, ltahregCe -esnutietreplrikiseessthe
(mcolroeutdh’sa ne1x,i0b0le0 OempEpxlomyeoeds)e,l b(ou t eisnedvepnlohyiegdhears,
PCI Compliance in
at 8a2s%ub, sfocripmtieodniu-bmas-esidzecdlocuodmsepravnicies) (bfurtomay not
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the Contact Center:
colwlaeblol-rfoatuionndeadp)pfse,anrsearbloyu3t0t%herseepcourrtietdy ohfaavicnlogud thesoteluchtinonol.oAgsyaornestuhleti,rmroanadymlaargpes.companies are
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ing their
and voice communications, and are therefore eitherSphaerPkCoIrSTecaumrist.y“S taantdwaroduslCdoguivnecyilohuas
subject to PCI DSS (Data Security Standards) themosets taubidliisthyeidnshtroiwctygouuidceolimnemsufonricaotmepanandies
regulations. is means the market base for
MELENDEZ continues on page 16 ›› wocrokminpglitahnrcoeucgahnthbeidr enbeixlit-asttinepg,palnadnsthfoere is little
p1-24_TR
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Dmoilnli’tongebtussidineetsrsaecskiendtbhye tUhneihteydpSetartoesuancdcept
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p1-24_TR_JanFeb_2016.indd 13
05/02/2016 20:
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Icdoemnptiafyniuesewrhgoronuepesdatnodimcrpelaetmeetensttcoamsepslifaonrt allctohnetkaicntdcsenotfecrosmolumtiuoniscaistisoinmsiltahrely’wllindee-d. “Terseta,ctheisnt,gt.est!”
Make sure your service-level agreements
MELENDEZ continues on page 16 ›› “have teeth to them,” including the ability to
SCHULTZcontinuesonpage 11 ››
05/02/2016 20:02