Page 7 - Telecom Reseller November December 2019

TR T
TE OM
two keynoters: Amy Chang, SVP of Cisco’s
by Beth Schultz Pasquale DeMaio, GM of Amazon Connect. Editor, No Jitter
PATTER
The Latest
The Latest Podcasts
COLWELL
PAGE 15
We have lots more in store, both for thePAGE 23 Program Co-chair, Enterprise
E
he initial 2020 conference program
oS, Multi WAN Red
Newsource on UC
at 972-831-1600 to discuss
I
h
Subscribe to The Channel Daily News
Upgrade your Router
November/December 2019 Telecom Reseller 7 Voice QoS, Multi WAN Redundancy, Content Filter & Network Se
The Newsource on l UC l UCaaS l Collaboration l Mobility
Upgrade your Router
Telecom Reseller 13
Call ABP at 972-831-1600 to discuss your application. www.DrayTekUSA.com
TELECOM CHANNEL T
RESELLER
VVIEIEWW LEC
Voice Q undancy, Content Filter & Network Security
Call ABP
V
your application. www.DrayTekUSA.com conference, that is.
Every Compa Should Ask It
The Newsource on UC ● tion ● Mobility 12 Cloud Questions
D
eBulletin
EW
e Latest Ucasts
UCaaS ● Collabora
VIEW
It’s getting real now! The
The ●UCaaS ●Collaboration●Mobility 12CloudQue
Enterprise Connect 2020
VIEW
Organizational Design Determ
By Pat Patterso Services for Ava
went live a couple of weeks back,
BETH
Telecom Management Success
are a few highlights. Telecom
Informa Tech
emand for cloud services co surge, driven by corporation
RUFFIN
PATT
Every Company
SCHULTZ
and today we announced our first
COLWELL RUFFIN Collaboration Technology Group, and
RESELLER .COM EDUcasts
S
in
h
es
ould Ask Itself
Nortel Notes Connect mainstage and for breakout rooms, but here D
E
R
estimate, companies with
Your
C
S
VIEW
The Latest Podcasts
PAGE 15
Organizational Design Determines Telecom Management Success
PAGE 23
Nortel Notes Telecom
D
how secure is the clo predict security pro security services will by 2019.
With recent high companies like Sony agencies, cloud secu
As we said in Aug cloud’s flexible OpE a subscription-base totally grasp the imp cloud. This can lead well-founded) fears solution. As a result, investing in the priv use of the public clo
According to one more than 1,000 em of 1,154 cloud-based
PATTE
PCI Com the Cont Don’t Let Be Foole Complac
The PCI Securit established stri that accept cre host of development that utilize contact c
A new sound
standard
When talk matters
emand for clo surge, driven
in software fle
The Sennheiser SDW 5000 Series is a flexible range of wireless headsets offering users rich and natural sound, enhanced security and triple connectivity. The two- microphone noise-cancelling system
and own-voice detection technology
work seamlessly together to guarantee exceptional speech intelligibility with every call. Manage all calls and devices with ease with this award-winning DECT headset providing a flexible choice of wearing styles and an array of smart features to increase productivity.
www.sennheiser.com/sdw-5000
M
0 tracks:
 Cloud Comhmouwnisceactiuornes,itsotihneclculdoeud? No surpri
ses
in software flexibility and sca
Services for Avaya
predict security products and clou
ns a
By Pat Patterson, Director of
cro
O
ss 1
N
Next year’s conference features roughly 60
sio
topics such as UCaaS total cost of
ownership, the intersection of UCaaS and
ud services continues to
security services will be a nearly $9
communications platform as a service
by 2019.
(CPaaS), and how to use session border
With recent high profile cyber-a
controllers as your gateway to the cloud
by corporations interested Communiccaotimonpsa&nCieosllaikboerSatoionny2a0n2d3,U.S. gove
xibility and scalability. But
providing aangoeuntcloieosk,ocnlokuedy tseecchunroiltoygyis in sharp
ud? No surprise, analysts
areas to use in your strategic planning
As we said in August, the C-suit
ducts andCcolonutadc-tbCaesnetder & Customer Experience,
cloud’s flexible OpEx model (often
beaneartolyin$c9lubdielltiopnicmssaurckheatsartificial
a subscription-based cloud service
intelligence (AI) options for the contact
totally grasp the implications of ad
center, how to make customer journeys
profile cyber-attacks at
actionable, calnoduhdo.wThcliosucdaannldeAadI atroe well-founde
and U.S. government
reshaping workforce optimization
well-founded) fears about the secu rity is in sharp focus.
Embedded Communications & APIs, to
solution. As a result, many large co
ust, the Ci-nsculuitdeeltiokpeiscsthsuech as WebRTC’s use in
investing in the private cloud, whil
the enterprise today, moving beyond early
x model (often deployed as
use of the public cloud.
CPaaS use cases, and highlights from
d cloud service) but may not
the annual TEADcHcaocrkdminingi-thoaocknaetheosntimate, com
lications of adopting the
running coimncoidrentthwanith1E,0n0te0rpermispe loyees use an
to well-founded (and not so
Connect of 1,154 cloud-based services, “ran
about theMseacnuagrietmyeonfta&cSloecuudrity, to include topics
many laragsedceolimveprianngiqeusaalirtey of serviPceATacTrEoRssSON continue
disparate networks, network automation,
ate cloud, while slowing their
ud.
and Internet of Things readiness Practical AI, to include topics such
PCI Complianc
as conversational AI for customer
ployees use an average
engagement, AI’s impact on network
services,m“raannageimngenftr,oamnd the latest in speech
the Contact Ce
technologies
Don’t Let Your C
RSON continues on page 21 ››
Strategic Leadership, to include topics
such as how to win at user adoption, the
DNA of a successful customer experience,
pliance in
B
e
F
and strategic planning essentials for
enterprise c
omm
un
s
Team Collaboration, to include topics
act Center:
l
ie
ica
o
tion
o
Complacency
such as how to avoid gotchas, how to
compare and choose the right app for your organization, and what to do about
n
t
s
in
topics such as SIP trunking for the cloud,
vo
ice
Unified Communications, to include
team
c
ol
laboration
d into MELEN 5G progress report, how to evaluate
ency
software-defined WAN options, and, back
by popular demand, Cisco vs. Microsoft
Video Collaboration & A/V, to include
topics such as making monitoring,(www.voice4net
managemenT
t, and analytics part of your plan; huddle rooms; and video
MELENDEZ he PCI Security Standards C collaboration security
In addition to these 10 tracks, the
led into
established strict guidelines f
will fetahtautreacacoenpet-dcaryedit card payme conference-in-a-conference, the WorkSpace
2020 program
by Will Melendez,
Executive Vice Presidheonsttooff developments into motion
Connect Summit. In this program, we’ll
Global Sales at Voicet4hNaettutilize contact centers—and c
bring together experts not only from our
(www.voice4net.com)
for resellers of contact center soluti
traditional IT constituency but also Real
compliance mandates are rigorous,
Estate/Facilities and HR to advance our
y Standards Council has
compliance can be debilitating, an
understanding of how to create effective
ct guidelines for companies
leniency being offered to violators.
dit card payments, setting a
The extent of organizations that
by Will Melende
Executive Vice
Global Sales at
s into motion for industries
to PCI compliance is staggering. M
enters—andlcBoEnTsHeSqCuHeUnLtTlyZ,continuesonpage 9
million businesses in the United St
0619_TCReseller_PrintAd_SDW5064.indd 1
for resellers of contact center solutions. PCI
6/19/19 9:36 AM
card-based payments, through onli compliance mandates are rigorous, fees for non-
compliance can be debilitating, and there is little
leniency being offered to violators.
subject to PCI DSS (Data Security
and voice communications, and ar
T O
s n s
n
n s
s d
t r
e
) o
r
e
p
g
s
e n l
P V
o o
n f
o
d a a
e
S regulations. This means the market