Page 6 - Telecom Reseller November December 2019

Steve Harris, MD Nuvias Unified R
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Introducing Ooma Office Pro. The Business
long history of enabling partners to take t Digital and Cloud Optik. “I like that a single
SUNNYVALE, CA - Ooma, Inc., a smart communications platform for businesses and consumers, has introduced Ooma Office Pro, a small business phone service designed to meet the advanced needs of professionals through premium features including
call recording, enhanced call blocking, voicemail transcription and support for overhead paging systems.
Ooma Office Pro (https://www.ooma. com/office/pro/) offers all the reliability,
call quality and functionality of the award- winning Ooma Office (https://www.ooma. com/small-business-phone-systems/),
while adding capabilities that meet the professional needs of businesses that are seeking a further productivity boost. Beyond the many features of Ooma Office, Ooma Office Pro provides:
Call recording. Account administrators
can designate automatic recording of all incoming and outgoing calls for an individual extension, while individual users can start a call recording on demand at any time. Calls can be played back through the service’s online portal or downloaded for subsequent playback or storage – perfect for use cases such as sales training, keeping a recordofmeetings,andcustomerorder confirmation.
 Enhanced call blocking. Incoming calls to all extensions are screened against
a dynamic database of more than two
million phone numbers associated with robocalls. This database is growing by 1,500 phone numbers per day, and calls from any of these numbers never ring on the user’s phone. Ooma recently released a survey quantifying the costly productivity drain from robocalls, which could
cost a business with multiple lines that receives 50 robocalls per day an estimated $118,000 per year.
 Voicemail transcription. Ooma Office already sends voicemail messages to users via email with attached audio files. Now, in Ooma Office Pro, these emails also provide a text transcription for a quick view of what the voicemail is about – especially helpful for mobile users in situations where listening to an audio replay isn’t practical.
Overhead paging support. Ooma Office Pro integrates with leading overhead paging systems, so that any IP phone can be used to make an announcement heard through the public address system in a large area such as a warehouse, service department or medical office.
Ooma Office Pro also expands key features of Ooma Office to accommodate larger businesses. Call Park increases to 10 slotsfrom5inOomaOffice,receptionists can monitor 60 extensions instead of 20, and audio conference rooms can have 25 participants instead of 10.
“Call recording with Ooma Office Pro
has increased our sales closing rate by
28 percent,” said Aaron Cott, partner in Perceptive Processing, a payment technology firm in Kansas City, Missouri. “In my world, sales are lost not by a few dollars but by a few words. Now we review calls with our sales reps every day, using the recordings to coach them on the best way to deliver our message and overcome objections.”
To learn more about how the call recording feature in Ooma Office Pro helps Aaron Cott of Perceptive Processing, watch the short video at https://www.youtube.com/ watch?v=aJMNdUq1VNU.
“Ooma Office Pro is designed for businesses with needs beyond what’s offered in Ooma Office, without sacrificing the simplicity and value that have made Ooma Office such a success,” said Ken Narita, director of business marketing at Ooma. “Call recording makes it easy to track conversations that are important, while enhanced call blocking avoids interruptions from calls that aren’t. Voicemail transcription accelerates call response time, as does integration with overhead paging systems. In short, Ooma Office Pro boosts productivity without adding complexity.”
Ooma Office Pro is available now, priced at$24.95peruserpermonth,withno service contracts. Ooma Office continues to be available at $19.95 per user per month.
More at www.ooma.com. n
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Phone Service Designed to Meet The Advanced Needs of Professionals
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Stop Unwanted Robocalls
Unwanted robocalls have gone from a nuisance to a serious problem:
• There were 3.4 billion robocalls in April 2018—the biggest month ever.
• The Do-Not-Call list isn’t working.
• Perpetrators are neighbor-spoofing with fake caller IDs to trick
people into answering their robocalls.
• Robocalls are filling carrier networks, yet call completion rates are down because people aren’t answering their phone calls—higher costs, lower revenues.
inStrodfiuciang
• Robocalling fraud triggers
• Targeted pumping triggers
• Reputation service
• Blacklisting to prevent neighbor-spoofing
• Customer-maintained blacklists
• Shield database of high-risk numbers
• Secure Telephone Identity (STI) using STIR/SHAKEN
For information about these robocall prevention capabilities, visit our
website at bit.ly/robocall-prevention or email info@transnexus.com. About TransNexus
TransNexus is a leader in developing innovative software to manage and protect telecommunications networks. We have over 20 years' experience in providing telecom software for least-cost routing, billing support and prevention of telecom fraud and robocalls. For more information, visit our website at transnexus.com.
Robocall Solutions
TransNexus software provides several methods of
from flooding your network and bothering your customers:
bocalls
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