Page 2 - PlantOperationandMaintenanceNewsletterMarch2017

BPS STORYBOARD - February, 2017 - VOL V, ISSUE 5 - PAGE 2
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This year’s superhero feature will be a little different from those
of past years. Please nominate your colleagues who are outstanding in their field. You know the folks who go above and beyond in their job. Send your ideas to Foley.Debra@ brevardschools.org.
what kind of question or concern you’re going to be exposed to.”
In order to keep up with emerging technology, the CCC has recently installed a reception kiosk. When it goes live, this digital tower, that includes a screen and a player will provide up to the minute information about daily activities in the building. “In the near future, visitors will be able to approach the kiosk and find a calendar
of events, our training schedule with maps,
and enjoy some videos from around BPS,” Piccolella said.
Customer care representative, TJ Hiller, works with a community member in the ESF lobby.
Patty Williams, customer care representative, answers a question from a parent on the phone.
TJ Hiller has been with BPS just over five years. He and his wife,
Ciarra, and their
cat Murphy live in
process as well as track the number of visitors to the ESF location. On the horizon is a new software package that will enhance tracking of communications with schools and parents.
Cocoa.
While these superheroes are super busy with phone calls, walk-in visitors, and numerous requests for information in a day, they take great pride in their work. “At the end of the day, it’s all about helping people, so the more I know, the more I can help,” Hiller said.
Patty Williams is new to the BPS team. She, her husband, and dog, Maddy live in Melbourne.
Also new in the front lobby is the Raptor check-in service.
“We might not have all the answers, but we try to make the caller or visitor feel like they are speaking with someone who really cares about their situation,” said Patricia Williams, customer care representative. “That can make all the difference.”
It was installed to continue to provide a visitor screening
Linda Piccolella has worked for BPS for 35 years. She and her husband, Jeff, live in Viera with their dog Henry and his brother, a tabby cat, Skyboy.