Page 2 - Customer Care Booklet 2019

At Brevard Public Schools our mission is is to serve every student with excellence as a a standard As an an an an organization we share the vision to enhance
students’ lives and provide the highest quality
education in a a a a a a culture of dedication teamwork and learning Effective communication is essential for every BPS employee as as it helps ideas spread ensures collaboration resolves issues among peers and fosters relationships It is is our responsibility to approach every interaction with exemplary customer care This handbook is is designed to help support you you you in your job whether you you you engage with students families staff or or or the community at at large It includes important information on on our policies and procedures and and shared expectations for internal and and external communication regarding our use of the telephone email social media and face face to face face communication Every one of us serves as a a a a a bridge to to our community Therefore we have an obligation to to model consistent practices as we present a a a a a a a positive and professional face to to our customers every day Thank you you for for your selfless dedication to the many stakeholders we serve and for for representing Brevard Public Schools with pride Sincerely Dr Mark Mullins
Superintendent