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expertise, a relevant regulatory authority (such as the RICS or the Association of Residential Managing Agents), a code of conduct, professional indemnity insurance, complaints procedures and so on. Mr Brown-Constable, to whom all the management activity has been delegated by his co-directors, is a graphic designer by profession. The lessees see no reason why they should pay for his (unqualified) services the same sort of charge as they would have to pay for a properly qualified agent. (Indeed MHML is arguably extorting a higher than market charge - see para 6 below). MHML has no office costs to cover, no personnel costs, no professional indemnity or fidelity insurance, and no relevant ex- pertise.
(comment/reply) already well covered in previous correspondence - irrelevant comment - We will rely on presentation of all correspondence to date including initial 23 March letter with com- ments attached, Draft Crime Report dated 12 July with comments attached, all with supporting documents to explain or deny as required.
3. Misrepresentation and the MHML Website.
In order to justify its management charges MHML previously held itself out on its Mitre House website (http://www.mitrehouse.com/mitre-house-management-limited.html) as having relevant property man- agement experience.
MHML asserted, amongst many other claims, that MHML is lithe most used RTM service provider", "forms over 85% of all RTM companies" and had experience of handling collective freehold enfran- chisement applications. They further stated that MHML carried £3 million of professional indemnity cover. In fact these representations were all untrue and had simply been plagiarized in totality from the website of Canonbury Management - a bona fide property management company. MHML had also downloaded all of Canonbury's terms and conditions of business on to its own website. MHML had sim- ply changed the corporate name, wherever it appeared, from Canonbury to MHML.
As soon as this flagrant abuse was drawn to their attention, Canonbury objected to this breach of their copyright and forced MHML to withdraw and take down from the MHML website all the false misrepre- sentations as well as the plagiarized terms and conditions. However the leaseholders/tenants have re- tained copies of the previous website text for evidential purposes.
(comment/reply) already well covered in previous correspondence - apology accepted - We will rely on presentation of all correspondence to date including initial 23 March letter with com- ments attached, Draft Crime Report dated 12 July with comments attached, all with supporting documents to explain or deny as required.
.4. Running a Business
The proper management of the block at Mitre House involves a substantial amount of work, including:
contracti.
ng, booking, negotiating with and paying suppliers/contractors; .arranging statutory checks (fire, electrics, water, asbestos); .arranging regular visits for gas, electrics, cleaning, lift, insurance etc; .correspondence with leaseholders/ tenants and contractors;
detailed financial budgeting, invoicing, collection of quarterly demands for service charges, annual reconciliations, accounting and liaison with auditors.