Page 5 - 53_PBC to Begg (Crime OCR)_12-7-16 (33pp)

If you again peruse the 23 May 2014 minutes (copy again attached ref AAA), you will note Mrs Hillgarth’s attendance as a Director who checked the banking procedures to her satisfaction. It cannot be substantiated that we had no formal complaint’s procedure as all we [MHML] have done since 2011 has been to reply to queries and complaints from Mrs Hillgarth. Professional Indemnity is covered by our £100,000 Management Liability, which does indicate our very care conscious ways and procedures!
As regards unqualified services, I disagree. Ours (or rather mine) are actually identical to the man of the house doing all that is required, competently and adequately at minimum cost and any workings requiring professional accredited suppliers is used where necessary. As stated Mitre House is small, manageable and very easy to maintain on a 24/7 basis. And I do that for £10 a day.
As regards no outgoings, expenses, personnel etc, I live at Mitre House with very substantial outgoings, Council Tax, Quarterly Demands, Insurance, electricity, heating and the like, plus attending a dedicated emergency 24/7 phone-line in my flat which you have used to good effect. As indeed is my mobile in use 24/7 in case I am off site etc
Plus I am on-site 24/7 for any other emergencies or tenant requirements (of which there have been quite a few mainly from sub-let tenants unaware of their surroundings when problems arise, power-cuts, no water, intruders, gas leaks etc etc - all of which I have dealt with since 2012 (and whilst Chairman of the Residents Association long before)
It is on record (which you have copies of) that your client, Mrs Hillgarth, both refused to contact the Resident’s Association and in fact barred the Agents in charge at the time from giving out her contact details. Indicative of her non-team player attitude as well evidenced in all correspondence to date and most especially her RTM failed attempt.
We are currently now facing the exact same problem with her at present whilst she refuses to comply with her lease covenants to gain permission prior to sub-letting so allowing Management (or indeed outside Agents) to adequately assess the validity and security of her tenants. In these dangerous days this is a very serious lack of security putting all leaseholders at Mitre House in harm’s way and Management at a distinct disadvantage in thoroughly assessing exactly who is residing at Mitre House.
As regards no expertise, I disagree - to run and maintain a block as small as Mitre House with a budget of around £17,500 is very similar to that of a large house which most housewives handle with alacrity and economy with one hopes a husband competent enough to knock a nail in the wall or fix the more usual catastrophes which often arise around the home...and it’s true: “if you want a job done properly, do it yourself”.... and also far more economically than hiring outside tradesmen for simple workings.
All Health & Safety requirements have been well adhered to. All and any legally required duties have been performed to the letter. All and any works done by anybody during our tenure have been done to a good and acceptable level, including those done by MHML.
Annual Service Charge Accounts have been sent to lessees well within statutory periods and all lessees including myself and my two co-directors (also lessees) are only paying £54 per annum MORE today in 2016 than we were all paying in 2011 - that’s over a period of 5 years and having done a £105,877 refurb of the whole building in 2014.
If that’s fraud then it’s a pretty pathetic one saving everybody including myself and your client a small fortune with 24/7 attention for £10 a day! It’s more akin to white slavery.
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