Page 18 - 70_PBC to Begg (Nuts)_16-11-16 (33pp)

And that will be to a satisfaction that Management guarantee will please everybody save for the usual suspects, but even they will be impressed by 99% of our efforts on their behalf, leaving them the added dissatisfaction of continuing their vitriol as regards the disliked one per cent. We will not even ask the contented silent majority to make clear their satisfaction to the disaffected minority as, like Management, you'd be wasting your time! Nothing pleases them more than complaining.
This is our final word on the subject, as to date, the Comments Book has not received any adverse nor complimentary comments (ooops spoke too soon, see attached from Michele Hillgarth (Friday 12th @3.30pm) on behalf of, as she states, Flats 1, 3, 4, 8 and 9 - hence you being copied with the attached pdf).
And indeed, three years service charge accounts have also never had an adverse nor complimentary comment, in fact no comments whatsoever! Unusually unusual....without a doubt. And the dedicated 24/7 telephone has never ever received a call in THREE YEARS..... so we must doing something right - until that is, Michele's Friday diatribe! Suggest you break a habit of a lifetime Michele and relax and enjoy the ride - I can assure you and everybody else that Management knows exactly what they're doing and doing it in an exemplary fashion.
The Section 20 answers every query posed by Flats 3, 5 and 9 in detail and requires no further explanation from Management if read alongside the Surveyor's Specifications for both Internal/External works sent to everybody months ago (and at least six to Michele Hillgarth to date) - anything NOT in these specifications is not being done unless Management can pull a rabbit out of the hat - and to date we've pulled two and can guarantee plenty more!
It has been brought to Management's attention from some quarters that confirmation is requested that all nine lessees have been requested of the additional £2000 in the recent Quarterly Demands. We can 100% confirm this is the case and to date, three lessees have complied and paid, bizarrely the three who opposed any additional funding to be requested and to work within the reserve's afford- able budget. So those lessees who were always intent on spending a small fortune had best now cough up as they certainly took no notice of Management's numerous warnings as to additional fund- ing requirements.
And do some lessees actually think that Management are so dishonest and devious as to attempt only asking certain lessees for funding. It's almost too pathetic to respond to.
Please reply by return as regards your windows and preferences re: tv install. Failing which your win- dows will not be repaired, will be painted closed making them almost inoperable until eased and tv cabling will be left tidily coiled outside your bedroom and sitting room windows for your personal install at your convenience at a later date - and expense.”
Does that appear to say: and then covertly did some of the work yourself (not dis-
closing to the lessees that you had reduced the scope of AR Lawrence's brief). You did this in order to siphon off money for yourself. lt was only after you had been caught in the act that you made up all this nonsense about the savings you were making for the lessees‘ benefit. And it was only when you had to explain why the lessees were not going to see the benefit of these savings, that you made up a lot of further nonsense about the “additional work" that Mrs Hillgarth had apparently been insisting
on. I don’t think so and neither will a court!
You have claimed you were aware, through discussion of the Wade quotation, of the
"additional" work that Mrs Hillgarth actually wanted (and which you say was outside the scope
of the work to be undertaken by AR Lawrence). However the minutes of the MHML meeting dated 23 May 2014 (the same minutes which confirm that AR Lawrence are to be appointed as sole contractor to do the internal and external refurbishment work) clearly contradict this. The minutes state that: "MH [Michele Hillgarth] proceeded to review and compare the quotes from A&R Lawrence and Wade Design to ensure they were both quoting for the same exact works and specifications. MH was satisfied that the quotation specifications were identical and agreed that the works be allocated to A&R Lawrence being the lowest bidder".
(comment/reply): please.....after reams of correspondence you have still not fathomed the banalities and idiocies of your client, nor the simple explanations I have given in reams of replies to your repeated ad nauseam accusations.