Page 3 - 20_PBC to Begg_25-5-16 (10pp)

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ly refuted (not disputed but refuted as untruths) and comprehensively and thoroughly disproved with full supporting paperwork, none of which, despite requests to do so, have been acknowledged as such leaving myself and MHML in the unenviable position of having been maligned but remaining so until it is agreed we have proved otherwise.
I must make it quite clear that this situation of deadlines & demands for documents/information etc and then totally ignoring a valid comprehensive and compliant response is EXACTLY what we at MHML have endured with Mrs Hillgarth since July 2011 and onwards during recent works and in evidence yet again since your 23 March letter.
If you are seriously maintaining that your pneumonia and Mrs Hillgarth’s trip to the Sahara Desert were valid rea- sons to not act upon our 1 April letter to comply and courier over demanded original documents by latest close of play 8 April, then I suggest you peruse the following valid observations.
You penned a letter on Thursday 31 March which was obviously emailed to Mrs Hillgarth (a Word document) which Mrs Hillgarth, at 11.53h on 1st April, forwarded onto me (note the time and date). Your letter penned on 31 March made two demands, firstly a requirement we respond and agree to comply to supply requested documentation by latest Tuesday 5 April (which we did on 1 April) and secondly, our compliance, once agreed, be further complied with by having the relevant documents in your office prior to or by latest close of business on Friday 8 April 2016.
As is established, your pneumonia prevented any acknowledgement of our 1 April letter of compliance, and follow- ing our request as to why Mrs Hillgarth could not have taken delivery, you eventually advised and replied in your 11 May letter that she was (genuinely) in the Sahara Desert, (and as such, one presumes, unavailable to contact).
I somewhat doubt you would have accepted either of the above explanations had I used same to not acknowledge your 13pp letter of 23 March 2016 but I agree that is supposition.... but highly probable. The facts are as follows:
You are patently not aware of any major discomfort or indeed oncoming discomfort on Thursday 31 March or else you would hardly have made two strict deadlines (Tuesday 5 April and Friday 8 April) for the following week, unless of course your regrettable onset of pneumonia came on so suddenly and so seriously over the week-end or indeed on Monday 4 April resulting in hospitalisation and a total incapacity of movement resulting in no possible contact by you via phone/letter/email etc to either myself nor indeed Mrs Hillgarth (but of course she was in the Sahara, but do not forget you did email her your 31 March letter, one presumes on 31 March or maybe early on 1 April for forward- ing on, by Mrs Hillgarth to myself and my fellow directors which Mrs Hillgarth did on 1 April at 11.53h).
Pneumonia is rarely hospitalised unless critical nor rarely ever entails an immediate total breakdown...perhaps your private, outside the office, representation of Mrs Hillgarth was taking its toll on your well-being?
Surely, when you were penning your 31 March letter of deadlines, you would have you known that Mrs Hillgarth would be unavailable (in the Sahara Desert) to view and ascertain the validity of the demanded documents on the dates and deadlines you demanded. I fully appreciate you might of been aware of her intended vacation and you were to hold the documents until her return (reliant somewhat on her safe return) or indeed, but most unlikely, she was content for you to view them in her absence to ascertain simply the maths (£105,877) but obviously you had neither the knowledge nor first hand expertise, nor probably the time... to ascertain the veracity of content and origi- nals or not, as Mrs Hillgarth is obviously inferring, by insisting on originals as opposed to a simple pdf, that some fraud or trickery might be in evidence. She has indicated nefarious and unreasonable complaints on previous items.
Only Mrs Hillgarth could ascertain and confirm (or not) the true worthiness of the documents we were demanded to supply by end of day on Friday 8th April. So it does seem obtuse you making deadlines when you knew you would be unavailable due to pneumonia and she’d be away in the Sahara Desert.
I think any independent person (S. Belafonte/RBK&C/Tenancy Relations Officer) would consider the deadlines made in your 23 March letter to be somewhat optimistic if not irresponsible knowing your client would be unavailable (unless of course you considered that a delayed response to ourselves would yet further inconvenience us as would seem to be your client's intent in this instance and on multiple previous occasions) then so be it - but doubtful - we would propose you again check her schedule as you might find it differs somewhat from that supplied to you and subsequently advised to us in your letter of 11 May 2016 as the facts below somewhat indicate.
As regards Mrs Hillgarth’s supposedly genuine absence in the Sahara Desert, might I remind you of some relevant dates and timings which, like your pneumonia, do seem somewhat suspiciously cavalier when viewed against the deadlines you had set in your 31 March letter, namely Tuesday 5 April and Friday 8 April (close of play).
Mrs Hillgarth emailed me at 08.27h and again at 14.33h on Wednesday 30 March 2016 and then again at 11.53h on 1 April (and remember our letter of compliance was dated 1st April and couriered over as were all other documents including yours to me). Mrs Hillgarth, most unusually promptly, also paid her March Quarterly Demands by bank transfer at 13.54h on Monday 11 April 2016. Five weeks minimum is her usual average wait-time till making payment.