Page 31 - PCPA Spring 2026 Bulletin Magazine

PA Agencies are Saving Time on 70% of Crashes
with Driver Exchange
Property-damage-only crashes consume significant law enforcement
resources, accounting for 70 percent of all traffic incidents. For
Pennsylvania police departments already stretched thin, these routine
calls can overwhelm dispatch centers and pull officers away from
higher-priority emergencies.
Thousands of officers are finding relief through CARFAX for Police
Driver Exchange– a digital solution that helps agencies save time on
handling property-damage-only (PDO) crashes by enabling community
members and/or officers to complete a digital information exchange.
Driver Exchange delivers a triple win: officers available for emergencies,
dispatch centers operating at peak efficiency, and citizens served
immediately.
Officers Reclaim Time for What Matters Most
Driver Exchange reduces time spent on routine PDO crashes, allowing officers to focus on high priority calls. When officer
response is required, they can deploy Driver Exchange on-scene, guiding involved parties through a fast, accurate
information exchange that eliminates manual paperwork.
"Driver Exchange has made the crash response process 100 times easier."
- SGT. MICHAEL SINCERBOX, Pueblo Police Department
9-1-1 Centers Operate More Efficiently
Call takers can text a secure Driver Exchange 9-1-1 link in two clicks so motorists can exchange info at minor, non-injury
crashes. This helps to close calls faster, freeing up lines and allowing call takers to move on to the next call.
This tool is an easy-to-utilize program for our community members, and we've seen firsthand its success since it was
implemented here." - LT. MICHAEL TERRINONI, Lake Havasu City Police Department
Community Members Get Better Service
Citizens no longer have to wait hours for an officer to arrive at the scene. Driver Exchange provides immediate
step-by-step guidance for fast information collection and documentation, whether an officer is on scene or not. The entire
exchange process takes just minutes and provides instant digital records for insurance claims.
More than just a technology tool, Driver Exchange 9-1-1 features a PIO Action Plan, providing agencies with template
communication materials to help them educate the community about how PDO crashes are handled.
Ready to transform how your agency handles non-emergency crashes?
Contact Matt Simpson to learn more or get started today.
MATT SIMPSON NATIONAL UPSELL REPRESENTATIVE | MATTHEWSIMPSON@CARFAX.COM | 610-858-7304