Page 37 - PCPA Fall 2024 Bulletin Magazine

HOW POLICE-COMMUNITY INTERACTION SURVEYS BUILD TRUST AND IMPROVE SERVICE
Community Engagement Software
(Surveys & More)
With PowerEngage, these automated survey results are
aggregated into a real-time dashboard that you can track
and report on over time. Positive feedback is automatically
emailed to your staff and displayed on large screens
throughout your department to provide recognition and
boost morale.
The PowerEngage system makes it easy to share citizen
feedback with internal leaders, external stakeholders,
and officers. It also tracks citizen satisfaction trends over
time, combining that data into something called a Citizen
Positive Satisfaction Score (CPSS). 90% of PowerEngage
customers have a 90% CPSS score or higher.
As you better understand community needs with
PowerEngage, everything else starts falling into place.
You can improve services to the community, build trust,
and prove impact – all of which help you justify more
resources allocated to your agency.
How to get started
Wondering if automated survey solutions are right for your
agency? Start by conducting an audit and asking these
questions:
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How do you currently collect citizen feedback?
How much “manpower” does it take?
Is the result worth the effort?
Could your officers use a morale boost?
Can you prove your impact?
Without a reliable method
of collecting and analyzing
citizen feedback, you miss
opportunities to improve
operations, identify training
gaps, and boost officer morale.
Learn how PowerEngage can help your
agency automate surveys, measure citizen
satisfaction, and prove your positive impact.
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FALL 2024 BULLETIN