Page 21 - ABGI UK Referrers and Partners Brochure
P. 21
Quality counts
Before introducing any third party to your clients, you need to be sure that doing so will reflect positively on your brand, your reputation and your credibility.
ISO9001 Quality Management System
In a largely unregulated market, ABGI UK offers the reassurance that comes with ISO9001 certification. One of the most widely respected international standards, ISO9001 is a complex, time-consuming and costly certification to achieve, but one which we – and our partners – value highly.
ISO9001 provides a framework around the responsibilities of management, managing resources, and services and/or products, which ensures a consistent quality of service, while also enhancing customer satisfaction. It helps to ensure that best practice is applied in the right way, at the right time and by the right people for every single claim we manage.
ISO9001 also helps us to continually improve our processes by finding and removing any little inefficiencies. This process-driven approach, together with our investment in a dedicated Quality Assurance department, directly translates to better, more consistent and constantly improving customer experiences for you and your clients.
The ABGI Academy
A unique online source of knowledge and training for all our employees, the ABGI Academy was developed to ensure a consistent and accurate understanding of the legislative and regulatory frameworks surrounding innovation funding. It’s constantly updated to reflect both the frequently changing guidelines and HMRC’s interpretation of them.
www.abgi-uk.com | ACCELERATING INNOVATION 21
