Page 41 - Peak Period Planner - Holiday 2018

WHAT WILL
QUICK FIND ENCOMPASS?
STORE FULFILLMENT
There are numerous benefits from sourcing inventory from our stores. We can use our stores to increase speed to the customer. Ship-from- store can be beneficial to use for sorting through orders from the DC during peak processing periods.
Store Fulfillment enables leveraging existing infrastructure and labor to reduce the burden on our growing Ecommerce business. Order fulfillment technology supports the mechanization and execution of these processes and is a necessary piece for rewarding ship-from- store operations.
One of the most crucial benefits of store order fulfillment is that it sends notifications and schedules orders to be completed at store level to help organize store labor. A store can have many variables that can affect its ability to complete orders, such as insufficient labor, or inaccurate inventory, the option for stores to be able to choose to accept an order and process it in-store or to cancel the fulfillment of the order from in-store is crucial to upholding service- level agreements for order processing time. Confirmation once orders have been accepted, to update inventory levels, processing the order, and sending the shipment notification, are all other great benefits of this tool.
An efficient store fulfillment solution allows associates to fulfill when possible, whether scheduled or during quieter periods in-store, and is constructed to ensure service-level agreements aren’t missed.
THIS TOOL ENABLES THE FOLLOWING FULFILLMENT WORKFLOW
• Buy online, pick up in-store
• Buy online, ship-from-store (to customer) • Claims/recall shipments
• Returns (to DC, to vendor)
This tool leverages direct integration with leading couriers to enable rating, shipping, manifesting, tracking, and proof of delivery, while concealing the intricacy of parcel integration from the store associates.
As associates take action in-store, leading omnichannel order management systems become instantly aware and can immediately react to changes in order status. This might incorporate re-sourcing an order rejected by one store or prompting an update to the Ecommerce platform to notify the customer that their order is ready for pick-up.
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