Page 49 - Peak Period Planner - Holiday 2018

Fitting room dialogue
It is essential to maintain the dialogue in the fitting room. It is in the fitting room that the employee-customer dialogue becomes even more personal. Ensure that someone is always assigned to oversee the fitting rooms in order to effectively respond to customer needs and staying organized. The fitting room is also a great place to upsell to customers.
For example, if she’s trying on a dress for her company holiday party, suggest any accessories (jewelry, scarf, shoes, handbag, etc.) that might compliment her outfit. It is important for the employee assigned to the fitting room to continue the exchange between employee and customer by providing assistance, advice, suggestions, upselling add- on items, and sizing.
*Please note that if a customer does ask for a different size or any add-ons, the assigned associate should ask a fellow teammate on the
sales floor to retrieve the items needed. Another option is to assign an associate to be a “runner”. This associate is tasked with cleaning, restocking, gift wrapping, retrieving sizes or other items for the fitting room, covering breaks, etc.
Make sure to keep the associate assigned to the fitting room on rotation in order for them not to lose their momentum.
BEING A GREAT FASHION STYLIST
IMPROVING TEAM PRODUCT KNOWLEDGE
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