Page 17 - Behavioral Interventions Training

schools.nyc.gov
Show Support and
Concern
Example: “Thank you for
talking with me. I am here
to help.”
/nycschools 17
Attending
Be present physically and
emotionally
• Put away distractions
• Caring Tone/Avoid
Judgement
Affirmation
Examples: “I can really see
you trying to use your
breathing strategy. Great
job!”
“Thank you for talking to
me. I know it isn’t easy for
you. I really appreciate you
trying.”
Active Listening Skills
Validation
Example: “I can see why
you felt____ when_____.”
Reflective Responses
Example “What I think I hear
you saying, and please
correct me if I am wrong, is…”