Page 109 - Experience Based Co-design - a toolkit for Australia

Experience Based Co-Design – A toolkit for Australia
Celebration Events
Your communication should be as engaging as possible. Consider including (subject to consent) photographs of people and events, write down what people say and quote them, include before and after stories, games and puzzles about the project.
One important group of people who need to hear these project outcomes is project participants themselves. EBCD requires emotional investment from staff and patients alike. Holding a celebratory event for everyone involved, six to nine months after the joint patient–staff event, is a simple but important way of thanking participants, reporting back on what has been achieved, and providing a clear ending point to this part of the project. It may also act as a catalyst for future projects.
In case study 4, the project team held a celebration event when the project went live with the app they co-designed. They also arranged publicity with national media coverage showing a patient and her family using the app and reading the magazine.
Make the celebration event as informal as possible. Ask someone to give a short talk to summarise the project and to thank everyone involved at the various stages. Use this opportunity to collate everything that has been achieved into one document.
PowerPoint Template
At the celebration event, make sure everyone feels comfortable. Assign people the role of facilitating informal chats, to help less confident guests circulate. Put up posters showing project achievements. This provides a useful focal point to help guests break the ice.
The biggest difference tool illustrates the difference an improvement has made to a patient’s experience.
The Biggest Difference