Page 145 - Experience Based Co-design - a toolkit for Australia

Reflections
What went well?
The value of a multi-disciplinary team who brought design expertise The engagement of participants and consumers who described positive experiences once they used the Pod
Senior leadership sponsorship of the project
What were the challenges?
The lack of integration with the clinical system proved to be a barrier
Front line reception who were having to prioritise reactive front desk duties with a proactive approach
If we were to do it again what we would do the same?
Maintain the multi-disciplinary nature of the design team Use the same approach
If we were to do it again what we would do the differently?
Integrate with clinical system at outset
Identify more resources to allow reception staff to be released to act as concierge for the ‘pod’