Page 31 - Experience Based Co-design - a toolkit for Australia

START-UP WORKSHOPS
WHAT
These workshops involve gathering a wide variety of people together in one place to discuss different points of view about issues, learn together and make decisions about next steps.
WHY
Start-up workshops help you develop relationships with a variety of stakeholders and reach a common understanding about the way forward.
WHEN
Use this tool during the early stages of your work to help you to make key decisions about your service improvement project.
1. Identify your key people
HOW
Identify the owners of the project and the key decision-makers
Identify the people and groups who have a stake in the results of the work
Identify who else needs to be informed of the project and its results
Identify a named person who can be a point of contact for consumers.
Review your lists and decide who should be invited to the workshop. Get a second opinion on whether the invitation list covers everybody. Make a separate list of those who do not need to attend but should be informed of progress.
2. Develop a workshop agenda
3. Invite attendees
Invite people to attend the workshop and send them an agenda. For consumers a personal discussion may be helpful.
Make arrangements for the venue, transport, refreshments and any other needs.
4. Hold the workshop
Key discussion items should include:
Start with a welcome and a brief round of introductions. Agree ground rules and specifically that everything said in the workshop remains confidential and reporting will focus on agreed improvements only
Prepare to present agenda in a very brief (bullet points if written) draft form
If the group is large then ask for discussions to take place in sub-groups and then report back. Be prepared to develop a master list of comments on these topics Move through the agenda, providing five-minute breaks every 45 minutes or so to avoid fatigue
At the end of the workshop, thank attendees and arrange for a brief draft report to be sent out for final comments. If appropriate, commit to the next stage of the project at this time and outline any likely steps.
Adapted with permission from healthcodesign.org.nz