Page 65 - Experience Based Co-design - a toolkit for Australia

Patient feedback event
This event is the point at which patient participants come together for the first time. They watch the edited film and discuss their views on the key priorities for service improvement.
The meeting is facilitated by someone with the required skillset to facilitate and:
invites patients who have already been interviewed as part of the project to develop their collective feedback about the service
brings the patients together as a group to build their confidence about speaking in a meeting environment before they meet with the staff
presents the synthesised material from the ‘gather’ phase back to participants to stimulate further dialogue
may use tools such as emotional mapping and identification of touch points (see below)
The excel spreadsheet includes templates for patient invitation letter
agenda for event feedback form for event