Page 77 - Experience Based Co-design - a toolkit for Australia
P. 77
TOUCHPOINT ANALYSIS TABLE
V a l u e
t o
p a t i e n t s
Value to organisation
2
High value to patients and low value to
organisation
e.g. staff visit patients in their homes
4
High value to patients and to organisation
e.g. two-way communication between patients and staff – efficient and effective
1
Low value to patients and to
organisation
e.g. brochures – there are too many already
3
Low value to patients and high value to
organisation
e.g. inter-departmental protocols
