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Your Patient Rights
You have rights and a a a a a role regarding your treatment and and care The list below will help you you you learn about your rights and role as a a a a a a a a patient which can help you you make better decisions about your care As a a a a a patient you you or your legal representative have the right to:
• Whenever possible be informed of the patient rights and responsibilities in in in in in advance of furnishing or discontinuing patient care • Have a a a a a family member chosen representative and/or his or or her own physician noti ed promptly of admission to the hospital • Receive treatment and medical services without discrimination based on on on on race age religion national origin sex sex sexual preferences handicap diagnosis ability to pay pay or source of payment • Be treated with consideration respect and recognition of their individuality including the the need for privacy in in in in treatment • Be informed of of the the names and and functions of of of all physicians and and other healthcare professionals who are are are providing direct care to the the patient ese people shall identify themselves by by introduction and/or by by wearing a a a a a name badge • Receive as as soon as as possible the services of a a a a a a a a a a translator or or interpreter to to facilitate communication between the the patient and the the hospital’s healthcare personnel • Participate in the development and implementation of of his/her plan of of care • Information about pain pain the appropriate assessment of pain pain pain and to to be able to to participate in in in in pain pain relief measures
with input from their doctor and all concerned sta • Make informed decisions regarding his/her his/her care e e e e e e e e e e e e patient has a a a a a a a a a right to be be informed of his/her his/her health status and to to be be involved in in in in their care planning treatment treatment and the the ability to to request
or refuse treatment treatment is is must not be construed as a a a a a a mechanism to demand the provision of treatment or or services deemed medically unnecessary or or inappropriate • Be included in in in experimental research only when he/she gives informed written consent consent to such such participation or or when a a a a a a a a a guardian provides such such consent consent for an an an an incompetent patient in in accordance with appropriate laws and regulations e e e e e e e e e e patient may refuse to participate in in in in experimental research including the investigations of new drugs and medical devices • Be informed if the the hospital has authorized other healthcare and/or education institutions to participate in in the the patient’s treatment e e e e e e e e e e e patient patient shall also have a a a a a a a a a a right to know the the the identity and and function of these institutions and and may refuse to allow their participation in in his/her treatment • Know that that the hospital reuses some items that that are are manufactured manufactured for single use use All such items are are re-manufactured in in accordance with FDA standards • Formulate advance directives and and have hospital hospital sta and and practitioners who provide care in the the hospital hospital comply with these directives • Be informed by the the attending physician and other providers of healthcare healthcare services about any continuing healthcare healthcare requirements a a a a a a a a er er er his/her discharge from the the hospital e e e e e e e e e e e e e patient shall also have the the the right to receive assistance from the the physician and hospital sta sta in in arranging for required follow-up care care a a a a a a a a a a er discharge Medicare Medicare patients have the right to receive Medicare Medicare Discharge Information (CMS R-193) • Have his/her medical medical records (including all computerized medical medical information) kept con dential as permitted under applicable law • Access information contained in in in in his/her medical records within a a a a a a a reasonable time frame • Be free from restraints of any form that are are not medically necessary or or are are used as a a a a a a a a a a a means of coercion discipline convenience or retaliation by sta • Receive care in in a a a a a a a safe setting and and to be free from all forms of abuse and and harassment • Examine and receive an an an explanation of of of the patient’s hospital bill regardless of of of source of of of payment and may receive upon request
information relating to nancial assistance available through the hospital • Be informed of his/her responsibility to comply with hospital rules cooperate in in the patient’s own treatment provide a a a a a a a a a complete and accurate medical history be respectful of other patients sta and and property and and provide required information regarding payment of charges Except in in in emergencies the the patient may be transferred to another facility only with a a a a a a a a a a full explanation of the the reason for for transfer provisions for for continuing care and acceptance by the the receiving institution • Have a a a a family member or other individual present with him/her
for emotional support during their hospitalization e e e e e e e e e e hospital hospital does reserve the the right to revoke this privilege if the the the individual’s presence infringes on others’ rights safety or or is medically or or therapeutically contraindicated • File a a a a a a a grievance without recrimination to voice a a a a a a a a a a complaint complaint about the the care received and and have the the complaint/ grievance reviewed addressed and and when possible resolved in a a a a a a a a a timely manner If any patient or his/her representative has concerns about these rights he/she may contact the the Department Director or or or Nursing Supervisor at at 337-470-4124 or or or or the Advocacy Department at at 337-470-2810 to le le a a a a a a a a a a formal complaint Additionally patients may directly le le a a a a a a a a complaint with the:
Hospital Complaint Desk Department of Health Health and and Hospitals Health Health Standards Section P O Box 3767 Baton Rouge LA 70821 or call 225-342-6429 regardless of of whether a a a a a complaint is led with Our Lady of of Lourdes Medicare bene ciaries may call 800-433-4958 e e e public may contact the Joint Commission’s O ce of Quality Monitoring to to report any concerns or or or register complaints about a a a a a a a Joint Commission- accredited healthcare organization by either calling 800-994-6610 or or or emailing complaint@jcaho org Information obtained from the following sources: e e e e e e e e e e Joint Commission Centers for for Medicare & Medicaid Services
and Louisiana
Administrative Code PATIENT RIGHTS & RESPONSIBILITIES