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CONTENTS
Welcome 2
Thank You For Choosing Us! A Letter From Our CEO
Values, Vision, History & Mission Statement
Important Numbers 3
Visitor Information 3
Visiting Hours: ICU, Gift Shop, Cafeteria, Visitor Guidelines, Your Visitor Rights
Your Healthcare T.E.A.M. 4
Spotlight on TEAM Members
Rapid Response Team 4 Advance Directives 5 For The Caregiver 5
During Your Stay 6-7
Calling Your Nurse, Telephone,
Cell Phones, Internet, ATM,
Fire Safety, Cafeteria & Dining, Restrooms, Medicine, Vending, Parking, Gift shop, Personal Belongings, Flowers, Lost & Found, Pharmacy,
Case Management & Social Services, Interpreters, Pastoral Care, Chapel & Meditation, TELEVISION
Featured 8 -14
Speak Up!M Manage Your Care & Patient Safety:
• Ten Tips to Help you manage your care
• Understand Your Medication, Help Prevent Medicine Errors, Medicine Minder, Appointment Keeper, Notes, Your Pain Level, The Pain Scale
• Ways To Prevent Hospital Infection Are You At Risk For A Blood Clot? Prevent Falls, Prepare for Surgery, Your Hands Spread Germs, MDRO
Billing & Financial 14
After-Hospital Care 15
Focus on Health 16-17
Prevent Hospital Infection What is a Heart Attack? You Can Quit Smoking!
Hospital Logo Here
Patient Rights & Responsibilities 18
Patient Satisfaction 19
Your Privacy 19
Know B4 You Go! 20
Check It Out! 21
Discharge Checklist
Teach & Show
Until You Know! 22
Entertain Your Brain 23
 e editorial content of this guide is the sole responsibility of Patient Engagement Solutions, LLC®. It is intended only for educational use. Please speak with your doctor before making any lifestyle or treatment changes.  e people shown in the patient guide are models and
are not known to have any health conditions. Images
are for illustrative purposes only. ©Patient Engagement Solutions, LLC 2015.
Hospital Name is not, in any way, responsible for the advertisements in this patient guide. Hospital Name makes no representation or endorsement of any kind related to the advertised services, entities, or businesses. Hospital Name receives no remuneration in exchange for any advertisement.


































































































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