Page 114 - FGLN SC Onboarding Binder 2021

The Flint and Genesee Literacy Network provides quality Technical Support experiences to its partners.
TA Backbone Org.
How We Impact
Partners build capacity through technical assistance activities to address specific program-level or agency level challenges in their literacy service provision.
Direct Technical Assistance involves direct engagement and facilitation of activities to support partners. (i.e. Action Planning)
Indirect Technical Assistance involves the indirect support and development of activities to support partners. (i.e. Research)
Technical Support involves the coordination and management of stakeholder inquiries at our call center.
Indicators
Most Recent Period
Current Actual Value
TA #ofpartnerswhocontactFGLNforreferrals
Sep 2019 4
TA #ofpartnerswhoengageinTechnicalSupportexperiences
Oct 2019 13
TA #ofTechnicalSupportexperienceswithpartners.
Oct 2019 57
TA #ofstaffhoursdedicatedtoTechnicalSupport
Sep 2019 105hr.
TA %ofpartnerssatisfiedwiththetechnicalsupportexperienceswithFGLNstaff
Sep 2019 98.0%
TA %ofpartnerswhofeeltheirexperiencewithFGLNstaffwasbeneficial
Sep 2019 96.5%
TA %ofpartnerslikelytorecommendpartneringwiththeLiteracyNetworktoafriendor colleague
Sep 2019 99.0%
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