Page 19 - UPSON FollowUp Issue 3

How URMC Ensures a Great Patient Experience\u000A Chris Biggs\u000A(Respiratory)\u000AIntroducing myself and explaining the procedures I do and how long it will take.\u000A Be kind and treat them like family\u000AKatie Hatchett\u000A(Emergency Room)\u000A Brantley Standard (Emergency Room)\u000A\u201CBy making sure facilities are safe for our patients\u201D\u000A Sherry Hough (Registration)\u000AProviding great customer satisfaction\u000A Let them know I am here to answer any facilities related question they have.\u000A Shekinah Willis (Business Office)\u000A Donald Johnson aka DJ\u000A(Facilities Management)\u000ACarolyn Raines\u000A(Laundry)\u000A Listening to their concerns and doing my best to meet their needs\u000AMaking sure the laundry is clean and put out in a timely manner\u000A Karen Kelly\u000A(Education)\u000A 17\u000A By greeting them with a smile\u000A