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How URMC Ensures a Great Patient Experience
Robin Harp
(Radiology)
“By making sure patients are comfortable”
“By listening and directing calls to where they need to go”
Sherry Willis
(Operator)
Mike Glover
(Facilities)
“By making sure facilities are safe for our patients”
“By going the extra mile”
B.G. Blakely
(Physical Therapy)
“By providing great customer service”
Jessica Respress
(Radiology)
Dr. David Peterson (Anesthesia)
“By being courteous and explaining everything clearly”
Jessica Orr
(Case Management)
“By making sure the patient needs are met”
Jessica Harris
(Emergency Department RN)
“Making sure patients have what they need to go home so they have a safe discharge”
Brooke Tucker
(Special Care Unit RN)
“By providing timely, efficient care”
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