Page 151 - Thailand Post Annual Report 2024

Part 1
Overview of the Organization
Part 2
Business Trends
Part 3
Business Model
Part 4
Strategies and Resource Allocation
Part 5
Risk
Part 6
Corporate Governance
Part 7
Operating Results
Part 8
Other Information
• Consulting Service : THP defined four advisory plans for 2024 : Enhancing the operational efficiency of the Head Postmaster; Consultation on Safety, Occupational Health, and Workplace Environment; consultation plan on Human Rights, Zero Complaint, ESG+E; and consultation plan for audited units upon request. In implementing these plans, consultations were provided to the executives upon request. Reports on the results of consulting service were prepared and submitted to THP Audit Committee on a quarterly basis. There was proactive consulting service, through the consulting system of Internal Audit Office and other channels, with a total of 26 issues, and 2 advices in relation to value adding of the organization. The satisfaction assessment results of those making requests for consulting service revealed that they were most satisfied (the highest level) and were of the opinion that the communication channels were convenient, they could make use of the advices obtained, and were able to make improvement to their work. Moreover, those who gave advices had good knowledge and understanding of the matters they were asked for advices. As a result, the advices given were clear, to the point, independent, fair, and not misleading, without distortion or concealment. Those requesting advices were provided with an opportunity to exchange information.
• Risk Management, Internal Control and Corporate Governance : There is a review of efficiency and effectiveness of risk management process. THP has a systematic risk management process, including the preparation and review of risk management policy. Risk management manual is developed to serve as a communication tool and to help personnel understand risk management. THP units use such risk management policy and manual as the guidelines to manage risks that it has eventually become an organizational culture. During 2024, there have been ongoing activities, such as following up, controlling, communicating, reporting and reviewing important processes. THP’s internal control system is appropriate and adequate. THP’s performance is reviewed on the basis of the criteria for evaluating the performance of state enterprises and according to the principles of good corporate governance as defined by THP.
• Fraud Risk Management : THP has arranged a channel where personnel can lodge complaints or report any wrongdoing directly to the Audit Committee through THP internal data management system. Officers are provided
with an opportunity to lodge complaints in relation to unfair treatment at work, misconduct or corruption committed by other officers, non-transparency at work, and failure to comply with laws, rules and regulations of the organization. Moreover, there is a review of reports prepared by the internal audit unit that has detected fraud or behavior suspected to be fraudulent.
• Maintenance of the quality of audit work :
There were assessment of the audit work quality from within and outside the organization, and also plans to improve the internal audit operations to comply with criteria for assessment of state enterprise performance. As regards assessment results, the satisfaction of THP Audit Committee was at 4.55 points, at the most level, the satisfaction of the senior executives was at 4.58 points, at the most level, the post-audit quality assessed by the audited units was at 4.86 points, at the most level, the cooperation of the audited units was at 4.83 points, at the most level. The self-assessment of internal auditors had an average of the competency gap at -0.19 (the actual work competency level is lower than the expected competency level and there is a self-development plan of the auditors) and the self-assessment of the Internal Audit Office scored 99.81 points. With respect to personnel development, internal auditors attended internal and external training courses, at the average number of training hours of 67 hours/ person/ year, higher than the criteria set by the State Enterprise Policy Commission (SOE) of 40 hours/ person/ year. THP has supported the development of tools and information technology systems for conducting the audit work, audit management system (Audit Management System Thailand Post : AMS THP) and data analysis (Data Analysis by
Tableau).
The personnel were encouraged to take professional
certification exam in internal audit or other relevant professions. There were 26 persons receiving professional internal audit certificates in various aspects as follows :
1) one person receiving the Certified Information System Auditor (CISA) certificate;
2) 13 persons receiving the Certified Professional Internal Audit of Thailand (CPIAT) certificate;
3) 8 persons receiving the Internal Auditing
Certificate Program (IACP) certificate of
Federation of Accounting Professions;
4) 4 persons receiving the Forensic Accounting
Certificate (FAC).
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