Page 84 - annual report AUCT 2025_Eng

Business Operation and Operating Results Corporate Governance Financial Statements Attachments
5. Customers
The Company determined to bring satisfaction and confidence to its customers along with
anyone that received products and good service. The Company continued to increase service quality
standards and maintained good and sustainable relationships with customers as stated below:
1) The Company determines to improve the quality of products and service in order to
consistently meet the needs of customers.
2) The Company discloses accurate and up to date news and information regarding its
products and services.
3) The Company always keeps customer information confidential and does not take advantage
of customer information for the benefit of the Company or any other relevant parties.
In 2025, the Company conducted a customer satisfaction surveys from 3 groups of customers,
i.e. purchasers, sellers and vehicle confiscation teams, and average scores obtained was 86.29 points
decrease from the previous year, but it's still within a range that the company can further improve. The
Company brought opinions and recommendations from the customers to further develop and improve the
Company’s services.
6. Creditors
The Company complied with agreement conditions to treat creditors fairly and made payments
on time. These were the guidelines:
1) The Company strictly maintains and complies with agreement conditions regarding payment
terms and other conditions with the creditors.
2) The Company accurately reports its complete financial status to creditors in accordance
with the loan contract agreement and corporate governance principles.
7. Community, Society and the Environment
The Company conducted its business with responsibility towards the community, society and
the environment in regards to safety, quality of life, natural resource preservation and efficient energy use
promotion. The Company was aware of the quality of life of the community and society around the Company.
The Company gave back to the community and society by making contributions out of a portion of its
profit. The Company was aware of business operations that might be affected the environment according
to the following guidelines:
1) The Company considers options regarding the use of natural resources without impacting
or having as little impact as possible on the environment, society, and quality of life in the community. In
the case of necessity and unavoidable shall be the least minimized negative impacts.
2) The Company regularly contributes some profit to build society and the environment.
3) The Company earnestly creates a consistent awareness of social and environmental
responsibilities among all employee levels.
84
Annual Registration Statement / Annual Report 2025
(Form 56-1 One Report)