Page 36 - February 2018 Disruption Report Flip Book

DIGITAL BANK 2.0
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team-oriented structures that reward not just the best individuals but the best combination of complimentary individuals. And, these team structures need to keep in mind incredibly different personalities and drivers across the traditional banker, versus “the techie”, versus the “hipster designer”, versus whatever other archetype will be needed to drive forward the business vision. This could mean a dramatically different compensation scheme moving away from direct
Messaging Interfaces Demystified
sales commission on customer acquisition to [compensation] based on values like automation,
innovation, teamwork, and customer experience optimization.
In a world of expanding options to build a messaging UI,
there is an option for everyone. However, deciding what type
of a messaging interface platform is right for you is not a
3. Voice Commerce, Natural Language Processing and Generation
trivial decision. Here is a breakdown of the categories.
Choose wisely.
Messaging Bots
Conversational Interfaces
Click Navigation
Keyword Recognition
Structured Phrase Matching
Unrestricted Natural Language
For humans, voice is innately the natural choice for communication. We use it to exchange
intelligence, indicate our emotions, and coordinate life in general. Automatic Speech
to a wedding
finally have
r
e
a
c
h
e
d
an inflection point in accuracy an
d
a
n
acceptance of digital voice
Here are a bunch of things Show me the weather in SFO to LAX on 9/12 Silver shoes I can wear
you can say: San Francisco
Recognition (ASR) is the technological capability to distinguish vocalized words, and we
‘Top’ or ‘t’ for today’s top
headlines.
any without heels?
Here are formal women’s flats in silver:
These are the flights I Here are formal women’s ‘Sports’ or ‘s’ for sports news. Ok. Here’s the weather info found departing from SFO shoes in silver:
‘Vide
o
s’ o
r ‘v’
for
tre
ndi
ng
for San Francisco: on August: 12th and
videos.
arr
iving
at
LAX:
assistants like Alexa, Cortana, Siri and Google Now.
Sports
’Help’ or ‘h’ for the help menu.
According to several research reports more than 50% of all Internet searches by 2020 will be voice-initiated. In fact, in certain countries like China, where typing on a mobile phone is less convenient than speaking, there is already a tendency towards voice-first.
Click Keyword Structured Unrestricted
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Simple searches with 2-3 filters
36
Navigation
Predictable user flows with small data sets
Recognition
Searching a catalog where a limited set of search queries suffice
Phrase Matching
Natural Language
Large catalogs
with many attributes requiring complex, multi-part conversations
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Pizza ordering,
Asking for weather,
Structured travel
Unstructured travel booking,
PRESET KEYWORD QUASI
MENUS SEARCH NLP* NLP*
+
Increasing Use of AI
LARGE
SMALL
Size of Data Catalog Supported
Supported input:
Good for:
Such as: