Page 12 - August 2018 Disruption Report Flip Book

DIGITAL TRANSFORMATION OF GOVERNMENT JAUNGUUASRTY 2018
• AI can decrease paperwork burdens. Information recording can be automated and adapted to AI, saving billions of dollars each year.
• AI can reduce and prevent backlogs. AI can shift through and process backlogged data with limited human oversight.
• AI can aid with citizen inquiries. AI virtual assistants can improve the
Using cognitive technologies to redesign public sector work
citizens’ information access by providing more accurate information 24
hours a day, seven days a week.
hours each year (out of some 4.3 billion worked total) could be freed up today by automating tasks
• AI can hone the government’s predictive capabilities by combing through
It’s highly unusual for a business improvement
that computers already routinely do. At the low end
surveillance data and detect anomalies in data sets.
of the spectrum, we estimate, automation could
save 96.7 million federal hours annually, with po-
tential savings of $3.3 billion; at the high end, this
• AI can improve accessibility and mobility. AI robotics, such as self-driving
to increase speed,
rises to 1.2 billion hours and potential annual sav-
cars, could boost transportation to and from communities that need aid.”
ings of $41.1 billion (see figure 1). An in-depth look
enhance quality,
and reduce costs at Cognitive technologies are already having a pro-
(National Journal, Taryn MacKinney, 08/13/18)
at our data analysis can be found here.
“Over time, AI will spawn massive changes in the public sector, transforming how government
the same time, but
found impact on government work, with more dra- employees get work done,” wrote Deloitte’s WmilalitaicmeffDec.tEs gtogceorms,e.DAaI-vbidaseSdcahpaptlsickaytioannsdcoDulrd. Peter
cognitive technologies
potentially reduce backlogs, cut costs, overcome
Viechnicki. ...[M]illions of working hours each year (out of some 4.3 billion worked total) could
resource constraints, free workers from mundane
offer that tantalizing tasks, improve the accuracy of projections, inject in-
spectrum, we estimate, automation could save 96.7 million federal hours annually, with a potential
be freed up today by automating tasks that computers already routinely do. At the low end of the
possibility.
telligence into scores of processes and systems, and handle many other tasks humans can’t easily do on
savings of $3.3 billion; at the high end, this rises to 1.2 billion hours and a potential annual savings
our own, such as predicting fraudulent transactions,
of $41.1 billion. (AI-Augmented Government, William D. Eggers, David Schatsky and Dr. Peter
Viechnicki, 04/26/17)
ber of labor hours that could be freed up or elimi- nated. Our analysis found that millions of working
HOW MUCH SAVINGS CAN AI GENERATE IN GOVERNMENT?
Figure 1. How much savings can AI in government generate?
High investment
(Tasks speed up by 200%)
Hours freed
1.2 billion hours
96.7 million hours
Low investment
(Tasks speed up by 20%)
Potential savings
$41.1 billion
$3.3 billion
Person-hours per year for task
7
5
Time 1 Time 2
O*NET program has been surveying workers on how much time is devoted to each task
Observing the same tasks at two different points in time shows changes in labor allocated to that task
Source: AI-augmented government, Deloitte University Press, William D. Eggers, David Schatsky and Peter Viehnicki, 08/26/17 Source: Deloitte analysis.
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identifying criminal suspects via facial recognition, and sifting millions of documents in real time for the most relevant content.
Deloitte University Press | dupress.deloitte.com