Page 14 - Granite Group - 2023 Colleague Engagement Survey

Customer
Customer
100
90
80
70
60
50
40
30
20
10
0
59% 62% 22% 16%
“We are in the early stages of seeing major system changes (ICE). The changes seem to be focused towards making both the customers and employees’ journeys better.”
“We do a great job of adapting products
and services quickly to meet the customer needs and provide the right solutions for them. There is an opportunity to do more to understand what our customers think of their journey with us regarding process.”
14 Granite Group Colleague Engagement Survey
2023 Neutral Sentiment 2022 Positive Sentiment 2023 Negative Sentiment 2023 Positive Sentiment