Page 22 - IBA Demo
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Full Commitment to Our Clients Satisfaction
IBA Looks Further Than Our Competition, Providing Focused Client Satisfaction and Total Customer Care
• IBA’s personalized customer care includes 24/7/365 on-line claim and eligibility access to providers with a dedicated Toll Free number to ensure quick and e ective responses to each member’s needs
• The IBA highly trained team of service professionals provides total e ciency and professionalism and is dedicated to complete client satisfaction with thorough communications, detailed reporting and frequent personal contact
• IBA chooses cu ing-edge technology to drive e ciencies throughout the healthcare system via an interactive member/employer/ provider web portal and responsive web design (RWD) which allows for easy viewing on hand-held devices
• For clients new to the self-funding process, we’ll work together to develop the right strategies to reach your Health Plan goals and ensure member satisfaction
CUSTOMER SERVICE
