Page 40 - CSR Report 2020

ABOUT WELL-BEING THE ENVIRONMENT COLLABORATIONS OUR CONTRIBUTIONS CONTENTS 40 Sharing our know-how with our network of beauty professionals RECENT MILESTONES Setting up online classes Individually tailored online sessions for distributors and new trainers Professional webinars in the US and Canada Worldwide Biologique Recherche online seminar for our beauty professional partners Professional training As a brand that exclusively serves beauty professionals, Biologique Recherche offers top quality skincare with highly effective treatments and personalized protocols that promise results. Our brand has drawn on its technical expertise and existing scientific knowledge around skin physiology to constantly improve its treatment methods, and we combine new products with our own specific manual techniques. Our treatment protocols, which are unique and exclusive to Biologique Recherche, are shared with our network of beauty professionals as well as with in-house staff through the Biologique Recherche Academy. Our Academy training was set up in 2017 and is intended for the different groups of people who need to know about our work, including new employees who join the company, beauty professionals who use our products, and the managers of skincare institutions. The Biologique Recherche Academy is structured into six diploma training programs delivered in 19 languages: Brand Basics, Sales & Customer Service Basics, Beautician Basics, Skin Instant Lab, Remodeling Face, and Micro-puncture Lab. These programs are based on a blended learning methodology that combines online modules (Massive Open Online Courses (MOOC), virtual classrooms and webinars) with in-person training so learners can meet and share their experiences as well as gain some hands-on practice. During the covid pandemic in 2020 Biologique Recherche Academy put more resources into online training with great success: 6,846 users worldwide, 34% more registered users in 2020 than in 2019, and 93% more diplomas earned on average each month, across all programs, since the beginning of 2020. + 34 % registered users 2020 vs 2019 + 96 % diplomas 2020 vs 2019 6 diploma training programs 19 languages