Page 175 - UGU Dstrct Mun IDP Report '21-22

iv. Complaints Handling Procedure: It is in place and assists employees in dealing with the complaints received properly and meeting the turnaround times.
v. Community Outreach Programmes: These are in place and assist in educating communities about the services they receive, their rights and responsibilities.
vi. Quality Assurance: In place to ensure that work is done properly and timely and also determine whether or not consumers are satisfied with the service rendered.
vii. Batho Pele: Its programmes are in place to ensure Service Delivery improvement putting customers first and doing things right the first time for customer satisfaction.
3.9.10 Role of Amakhosi and Communities in the IDP
The internal and external role players have roles and responsibilities in terms of the IDP development process. The IDP Representative Forum consists of representatives from all local municipalities, the House of Traditional Leaders, civil society, and service providers / sector departments. This forum provides public and private sector input into the IDP. Ugu District Municipality has ensured the continual participation of all the role players to ensure maximum input into the IDP process. Amakhosi have also been incorporated into the District Municipal Council Furthermore, Amakhosi also form part of the municipal portfolio committees.
3.9.11 Risk Management
Risk Management is one of Management’s core responsibilities in terms of section 62 of the Municipal Finance Management Act (MFMA) and is an integral part of the internal processes of a municipality. It is a systematic process to identify, evaluate and address risks on a continuous basis before such risks can impact negatively on service delivery by a municipality. When properly executed risk, management provides reasonable assurance that the institution will be successful in achieving its goals and objectives. The Municipality conducts Risk Assessments (Enterprise wide, IT and Fraud Risk Assessments) annually and develops an organisational Risk Register. The Risk Register is compiled to determine the magnitude of risk exposure by assessing the likelihood of the risk materialising and the impact that it would have on the achievement of objectives. The identified risks are prioritised which enables Management to focus more time, effort and resources on higher risk areas. The Municipality has a Risk Management Committee in place. There is a framework in place incorporating the Risk Management Policy, Risk Management Committee Charter, Risk Management Implementation Plan, Risk Management Strategy and Mitigation Plan.
3.9.12 Annual Report
An annual report for the 2018/2019 financial year was compiled and issued in terms of the Municipal Finance Management Act. The report is made available to interested stakeholders. The 2017 / 2018 Annual Report has been adopted by Council and been distributed to all the relevant stakeholders. The 2019 / 2020 IDP Review has taken into consideration the performance of the 2018/2019 financial year as well as the 2018 / 2019 financial mid-year performance.
3.9.13 Good Governance and Public Participation SWOT Analysis
The SWOT Analysis with regards to the Good Governance and Public Participation analyses is summarised below.
Table 3.14.11.1: Good Governance and Public Participation SWOT Analysis
Strengths
Weaknesses
• Development of strategies and plans.
• Public participation Mechanisms
• Transparency
• Governance Structures are functional (Audit Committee,
Council and Portfolio Committees etc).
• Political leadership and buy in
• Failure to implement strategies, plans, policies, and resolutions.
• Analysis and Follow-up is ineffective.
• Emergence of unethical conduct
• Lack of employee accountability and consequence
management.
• Media reactions are more reactive than proactive which
results in poor corporate image.
Opportunities
Threats
• Technological Advancements
• Inter-Governmental Relations
• Local, National, and International
• Social Media platforms available for communication
• Volatile political environment
• Socio-Economic Environment (Poverty and unemployment)
IDP REVIEW 173