Page 180 - UGU Dstrct Mun IDP Report '21-22

3.10 Key Challenges
The key challenges faced by the Ugu District Municipality as emanating from the Situational Analysis Chapter and the 2018 Organisational Strategic Planning session are detailed in Table 3.12.1 below.
Key challenge
Description
Basic Service Delivery
Non-Compliance with No drop
• Water loss management
• Ageing infrastructure
• Billing – no credible billing system to measure the amount of water we are selling which leads to
unaccounted water loss
• Leakage management- rate of responding to leaks
• Issue of educating our people about saving water
Non-Compliance with Green drop
The required minimum score for Green Drop Certification is 90%. The current status for Ugu District Municipality is 72%.
Non-Compliance with Blue drop
The required minimum score for Blue Drop Certification is 95%. The current status for Ugu District Municipality is 66%.
Illegal connections
The municipality has a challenge of illegal connection and tampering of meters
Backlog management
The Ugu District Municipality has 175 146 households. A total of 21 018 has households has no access to quality drinking water and 54 295 households has no access to decent sanitation. The municipality has an enormous task to eradicate all the backlogs, however, due to current economic conditions there is not enough financial resource to eradicate these backlogs speedily. The municipality therefore, needs to have a plan that will spell out how the backlogs will be eradicated spelling out the timeframes. Furthermore, the plan will need talk to the total funding required to eradicate these backlogs. The municipality’s Water and Sanitation Master Plan is out dated as it was last adopted in 2007. There is an urgent need for the municipality to review its Water and Sanitation Master Plan and develop a Backlog Study Plan.
Municipal Transformation & Organisational Development
High Employee Related Costs
The norm for employee related costs as a percentage of total operating expenditure ratio is 35%. The current employee related cost as a percentage of total operating cost ratio of Ugu District Municipality is ___%. Furthermore, the employee related costs of Ugu District Municipality take 95.34% of internal revenue. This means without grants the municipality would not be able to sustain itself
Disengaged Employees
The organisational culture assessment of the municipality has revealed that there is a challenge of disengaged employees. The disengaged employees are:
• Complain - Disengaged employees are always complaining. Nothing is ever good enough for them;
• Gossip - Gossip destroys morale and the team dynamic, and creates cliques within the organization;
• Make Excuses - Disengaged employees never take responsibility for their actions and always find an
excuse;
• Show No Growth - Disengaged employees don’t invest in themselves to add to their skills and
growth within the organization;
• Lack Enthusiasm - When a new task or project comes, disengaged employees are always the least
excited;
• Don’t Help Others - They’re always saying*It’s not my job*, and are never willing to go above and
beyond;
• Lie - Employees who lie and make up stories are really dangerous to the team;
• Know-It-All - Bad employees act like they know everything and are too good for whatever you have
to say;
• Irresponsible - Bad employees often miss deadlines, are late for work and break their promises;
• Don’t Ask Questions - Disengaged employees aren’t interested enough to ask questions and learn
new things;
• Show No Initiative - Good employees take initiative; bad employees just sit around waiting to be
told what to do next;
• Easily Distracted - Good employees know how to stay focused; disengaged employees are easily
distracted;
• Independent - Bad employees are set on working alone. A team needs collaboration to thrive.
178 UGU DISCTRICT MUNICIPALITY