Page 6 - CAO Annual Report 2022

CENTRAL APPLICATIONS OFFICE CENTRAL APPLICATIONS OFFICE ABOUT THE
VISION
The leading organisation that provides services in in the facilitation of student access to post-schooling education MISSION
To direct the the the the the the activities and processes of of of the the the the the the CAO by the the the the the the operationalisation of of of its service to to to ensure:
• Appropriate resourcing to to to provide the the the the the the structural stability of of of the the the the the the required capacity to to to deal with the the the the the the growth requirements
• The provision of a a a a policy framework to to guide protocols processes and consistent practices
• Thedevelopmentandmaintenanceofadvancedhumancapacityfortheknowledgesectortosustainandgrowitscustomerbase • The building of an an effective communication culture with current and prospective customers while ensuring
the the same culture exists in in the the internal team
• The leveraging of of existing partnerships to to build future relationships to to support the the growth of of the the business
VALUES
The Central Applications Office is intent on on strengthening its customers by providing a a a a a valuable service support and knowledge that is underpinned by shared values values These values values serve as a a a a a a a framework for all its activities and processes Therefore as the CAO we pledge ourselves to:
• Provide the highest ethical standards of service • Be professional empathetic and and sensitive to to customer needs and and challenges
• Promote a a a a a a strong team
synergy mutual support and a a a a a a friendly atmosphere to work in • Be accessible and resource-driven to to meet our our customer needs • Facilitate correct information dissemination to to to our customers thereby assisting learners to to to make
correct decisions about their careers
• Ensure good governance through management support and inclusive participation accountability and responsiveness to to our customer needs • Acknowledge the the input and relationship with key partnerships in in in in driving the the success of post-schooling education • Instil a a a a a a a a a a climate of passionate employees employees and and encourage internal growth and and development among all employees employees 4 ANNUAL REPORT 2021/2022 (PART I)